I purchased an license last year and installed it on my then active website "trainingwithvalor.com". Last fall I switched to using the domain "valortg.com". I'm using all the same files, I just changed the domain name. A few days ago my plugin showed out of date and when I tried to update, I was told to active with purchase code. I tried that and was told my license was being used on another domain. Is it possible my domain just needs to be reset? I only have this installed on my current website, "valortg.com". Thanks for the help.
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
We have launched a site that you can use to manage and reset the activations of your purchase code, please refer to the following URL: https://kreaturamedia.com/reset-activations
I purchased an license last year and installed it on my then active website "trainingwithvalor.com". Last fall I switched to using the domain "valortg.com". I'm using all the same files, I just changed the domain name. A few days ago my plugin showed out of date and when I tried to update, I was told to active with purchase code. I tried that and was told my license was being used on another domain. Is it possible my domain just needs to be reset? I only have this installed on my current website, "valortg.com". Thanks for the help.
Hello safeworship,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
We have launched a site that you can use to manage and reset the activations of your purchase code, please refer to the following URL: https://kreaturamedia.com/reset-activations
Fixed. Awesome! Thanks
Thank you for the feedback, glad you could solve the problem. If you need further assistance please let us know.