I thought my license covered staging and production... Attached are screen grabs of the message that was posted. Hoping to do whatever I need to get this resolved and working on production. I just disabled the plug-in in staging... (Do I have to?)
Okay - I'ver re-read the license, and it looks like I can have one production and up to three development sites... How do I let you know / authenticate my staging URL? Also, I've already deactivated the staging, but the production site says I still have it running elsewhere...
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
We have launched a site that you can use to manage and reset the activations of your purchase code, please refer to the following URL: https://kreaturamedia.com/reset-activations
Thank you - the production site now working! So happy.
Question: am I able to keep the layer sider activated on the staging site I provided you with earlier? The one I just deactivated in order for the production to work?
You can activate the plugin up to 3 development sites. The plugin automatically identifies development environments. They are the following:
- the site URL is an IP address;
- has no TLD (e.g. localhost, local, etc.)
- the TLD or subdomain has a typical name (e.g. dev, test, local, stage, staging, etc.)
- is on a whitelist (e.g. *.staging.wpengine.com)
If your development site(s) fall under any of these categories, you can activate them too, at the same time.
Layer Slider is workingon staging: http://15v.f29.myftpupload.com/
But not on production site: www.gemmagardens.com
What do I need to do?
I thought my license covered staging and production... Attached are screen grabs of the message that was posted. Hoping to do whatever I need to get this resolved and working on production. I just disabled the plug-in in staging... (Do I have to?)
Okay - I'ver re-read the license, and it looks like I can have one production and up to three development sites... How do I let you know / authenticate my staging URL? Also, I've already deactivated the staging, but the production site says I still have it running elsewhere...
Hello smithandtruslow,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
We have launched a site that you can use to manage and reset the activations of your purchase code, please refer to the following URL: https://kreaturamedia.com/reset-activations
Thank you - the production site now working! So happy.
Question: am I able to keep the layer sider activated on the staging site I provided you with earlier? The one I just deactivated in order for the production to work?
You can activate the plugin up to 3 development sites. The plugin automatically identifies development environments. They are the following:
- the site URL is an IP address;
- has no TLD (e.g. localhost, local, etc.)
- the TLD or subdomain has a typical name (e.g. dev, test, local, stage, staging, etc.)
- is on a whitelist (e.g. *.staging.wpengine.com)
If your development site(s) fall under any of these categories, you can activate them too, at the same time.