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  Public Ticket #1493398
LayerSlider product activation was canceled on this site
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Comments

  • lbrace started the conversation

    I'm trying to upgrade to the latest release of LayerSlider.  I have a message telling me my activation was cancelled on this site. 

  • [deleted] replied

    Hello lbrace,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    Please note that we did not deactivate your installation, this banner only appeared as a result of the activation check that we have implemented, to avoid any anomalies related to stuck activations. If it appeared for you, it means that there were problems with the plugin activation on that installation even before this notification. If you have 6.6.8 or newer version of LayerSlider installed, all you need to do is re-activate the license in the product activation box.

    You can also find additional information on this in the documentation: https://support.kreaturamedia.com/docs/layersliderwp/documentation.html#canceled-activation