Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2025, to January 4th, 2026, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

Okay
  Public Ticket #1491158
Activation is not possible
Closed

Comments

  • jaroslawvenzke started the conversation
    March 5, 2018 at 9:05am

    Hi Support Team,

    i can not reactivate my licence after deinstalling the plugin. I always have to deinstalle the plugin to make an update, because there is something wrong. I now i can not reactivate it (see attached issue).

    Can you help?

    Kind regards,

    Jaroslaw

  • [deleted] replied
    March 5, 2018 at 1:37pm

    Hello Jaroslaw,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    We have launched a site that you can use to manage and reset the activations of your purchase code, please refer to the following URL: https://kreaturamedia.com/reset-activations

    With this you can remove any earlier/no longer used activations, and use the license again.

  • jaroslawvenzke replied
    March 5, 2018 at 2:06pm

    Great, it works :)

    Thanks a lot for this great support!

    Kind regards,
    Jaroslaw


  • [deleted] replied
    March 5, 2018 at 2:08pm

    Thank you for the feedback, glad you could solve the problem. If you need further assistance please let us know.