I have bought the SPA LAB Theme from Envato, included was a start slider, that I still have included (Im going to Change it as soon as page is going online for real). I bought your licence but while working at the page I noticed that about 2-3 days ago the slider isn´t working properly in the IE Browser anymore (Version IE 11 - 11.0.9600.18837), you can only see the text but no Pictures anymore. In Other Browsers it does work. Any clue on why this might be?
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
I've checked your slider and I can see the problem, but the images are missing from all browsers for me, not just IE. I believe that there is something wrong with the availability of the images. As I can see there is a not available/not found error on them. Could you please check if they are still accessible or if their image paths are correct ? You could even try to re-add them to see if that works. Please let us know of the results.
Unfortunately we are not familiar with your theme, so we cannot help you locating those templates/images. I'd recommend to contact with your theme author regarding this case, they should be able to provide you with the templates/images again so you can re-add them.
I have bought the SPA LAB Theme from Envato, included was a start slider, that I still have included (Im going to Change it as soon as page is going online for real). I bought your licence but while working at the page I noticed that about 2-3 days ago the slider isn´t working properly in the IE Browser anymore (Version IE 11 - 11.0.9600.18837), you can only see the text but no Pictures anymore. In Other Browsers it does work. Any clue on why this might be?
Hello hbeautylines1979,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
I've checked your slider and I can see the problem, but the images are missing from all browsers for me, not just IE. I believe that there is something wrong with the availability of the images. As I can see there is a not available/not found error on them. Could you please check if they are still accessible or if their image paths are correct ? You could even try to re-add them to see if that works. Please let us know of the results.
Dear Attila, thanks for the reply, no I found out that the Images are not in the media Content any more, but Im sure that I haven´t deleted them. The Images where all from the demoslider in the spalab theme. I wanted to take the slider as Guideline on how to make one for our Website. Can you tell me where I can find them, as I have searched the whole theme, and can´t find them. (http://preview.themeforest.net/item/spa-lab-beauty-spa-beauty-salon-wordpress-theme/full_screen_preview/8795615?_ga=2.239402307.1758092078.1520264655-346181777.1503388353) maybe you know where they could hide, as I haven´t touched this slider in any way, and I also haven´t deleted any Images.
Unfortunately we are not familiar with your theme, so we cannot help you locating those templates/images. I'd recommend to contact with your theme author regarding this case, they should be able to provide you with the templates/images again so you can re-add them.
ok thanks, I will try tht :) thanks for the help