We have lots of sliders and they are viewing ok from the frontend but when you open them to edit them, the settings and slides pages are all blank. I have updated everything to the latest version. I have also deactivated all other plugins to check if that helps. Neither approach helped.
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
There is no issue like this present in the latest release of our plugin (6.7.), so unfortunately it is most likely a conflict problem on your installation or a server configuration issue.
To start troubleshooting please try to temporary disable other plugins, or if you've already done that, switch to a default WP theme to see if that solves the issue.
Please also check the LayerSlider System Status, located in the Options menu on the WP sidebar, for any related error messages that could provide more information.
This is the error in the console on the slider page:
Uncaught TypeError: Cannot read property 'draggable' of undefined at initSliderBuilder (ls-admin-slider-builder.js:6734) at HTMLDocument.<anonymous> (ls-admin-slider-builder.js:9084) at i (load-scripts.php:2) at Object.fireWith [as resolveWith] (load-scripts.php:2) at Function.ready (load-scripts.php:2) at HTMLDocument.K (load-scripts.php:2)
The hosting company has fixed it by doing the following:
I set higher PHP version and memory limit along with max execution time so the requests can be completed properly. Also added a rule in the .htaccess file so the HTML can be read properly on the page
Hello,
We have lots of sliders and they are viewing ok from the frontend but when you open them to edit them, the settings and slides pages are all blank. I have updated everything to the latest version. I have also deactivated all other plugins to check if that helps. Neither approach helped.
Thanks
Hello Lucy Carruthers,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
There is no issue like this present in the latest release of our plugin (6.7.), so unfortunately it is most likely a conflict problem on your installation or a server configuration issue.
To start troubleshooting please try to temporary disable other plugins, or if you've already done that, switch to a default WP theme to see if that solves the issue.
Please also check the LayerSlider System Status, located in the Options menu on the WP sidebar, for any related error messages that could provide more information.
Hello,
I have tried the disabling the plugins and switching to a different theme. What kind of server configuration issues should I ask my hosts to look at?
Thank you
Also the Layer Slider status does not show any problems.
This is the error in the console on the slider page:
Uncaught TypeError: Cannot read property 'draggable' of undefined
at initSliderBuilder (ls-admin-slider-builder.js:6734)
at HTMLDocument.<anonymous> (ls-admin-slider-builder.js:9084)
at i (load-scripts.php:2)
at Object.fireWith [as resolveWith] (load-scripts.php:2)
at Function.ready (load-scripts.php:2)
at HTMLDocument.K (load-scripts.php:2)
The hosting company has fixed it by doing the following:
I set higher PHP version and memory limit along with max execution time so the requests can be completed properly. Also added a rule in the .htaccess file so the HTML can be read properly on the page
Thank you for the feedback, glad you could solve the problem. If you need further assistance please let us know.
Hi Lucy,
I'm having the same problem as you.
Are you able to assit so I can fix it too.
Which hosting company are you using? What settings did they set for PHP and memory limit? What rule did they add in the rule in the .htaccess file ?
Thanks!
Hello,
The hosting company is Siteground who are fantastic. The server is running PHP Version 7.0.27.
the .htaccess file is as follows:
SubstituteMaxLineLength 10m
SetEnv PHPRC /home/SERVERUSERNAME/public_html/php.ini
# BEGIN WordPress
<IfModule mod_rewrite.c>
RewriteEngine On
RewriteBase /
RewriteRule ^index\.php$ - [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]
</IfModule>
# END WordPress
AddHandler application/x-httpd-php70 .php .php5 .php4 .php3
the php.ini file which is in the public_html file is as follows:
max_input_time = 120
memory_limit = 768M
max_execution_time = 120
upload_max_filesize = 128M
post_max_size = 128M
zend_extension=/usr/local/php70/lib/php/extensions/ioncube.so
zend_extension=/usr/local/php70/lib/php/extensions/ZendOptimizer.so
I hope that helps.
Dear Lucy,
This is fantastic!
Thanks a lot for your help. I very much appreciate it.
Have a great day.
Cheers,
Bertrand