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  Public Ticket #1481268
Layerslider Does Not Appear on Page
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  • e-maven started the conversation

    I have tried to use the documentation and instructions. Firstly in Wordpress, for some reason, I do not have Layerslider - System Status.  I have tried what I know but I am not a coder. I did use Inspect on Chrome and the Console to see if this would give me/you an idea why it does not load. I followed some links but this is above my pay grade.

    Failed to load resource: net::ERR_NAME_NOT_RESOLVED
    jquery-migrate.min.js?ver=1.4.1:2 JQMIGRATE: Migrate is installed, version 1.4.1
    ?preview_id=1465&preview_nonce=16ad9a38d9&_thumbnail_id=-1&preview=true:1411 Unrecognized feature: 'autoplay'.
    VM2043:1 LayerSlider v6.6.8 initialized
    VM2043:1 Find updates and docs @ https://layerslider.kreaturamedia.com/
    ?preview_id=1465&preview_nonce=16ad9a38d9&_thumbnail_id=-1&preview=true:1 [DOM] Found 3 elements with non-unique id #loginfom: (More info: https://goo.gl/9p2vKq)

    … … …
    ?preview_id=1465&preview_nonce=16ad9a38d9&_thumbnail_id=-1&preview=true:1 [DOM] Found 3 elements with non-unique id #registration-form: (More info: https://goo.gl/9p2vKq) … … …
    ?preview_id=1465&preview_nonce=16ad9a38d9&_thumbnail_id=-1&preview=true:1 [DOM] Found 3 elements with non-unique id #security: (More info: https://goo.gl/9p2vKq)
    ojl0C7_PV9M?feature=oembed&wmode=opaque:1 Error parsing header X-XSS-Protection: 1; mode=block; report=https://www.google.com/appserve/security-bugs/log/youtube: insecure reporting URL for secure page at character position 22. The default protections will be applied.
    jquery.transit.js?ver=4.9.4:518 Uncaught TypeError: t.setFromString is not a function
        at Object.set (jquery.transit.js?ver=4.9.4:518)
        at Function.style (jquery.js?ver=1.12.4:3)
        at jquery.js?ver=1.12.4:4
        at Y (jquery.js?ver=1.12.4:3)
        at Y (jquery.js?ver=1.12.4:3)
        at a.fn.init.css (jquery.js?ver=1.12.4:4)
        at Object.layers (eval at <anonymous> (layerslider.kreaturamedia.jquery.js?ver=6.7.0:13), <anonymous>:1:99652)
        at r (eval at <anonymous> (layerslider.kreaturamedia.jquery.js?ver=6.7.0:13), <anonymous>:1:90177)
        at i (eval at <anonymous> (layerslider.kreaturamedia.jquery.js?ver=6.7.0:13), <anonymous>:1:90236)
    googleads.g.doubleclick.net/pagead/id?exp=nomnom Failed to load resource: net::ERR_BLOCKED_BY_CLIENT
    ad_status.js Failed to load resource: net::ERR_BLOCKED_BY_CLIENT
    jquery.transit.js?ver=4.9.4:518 Uncaught TypeError: t.setFromString is not a function
        at Object.set (jquery.transit.js?ver=4.9.4:518)
        at Function.style (jquery.js?ver=1.12.4:3)
        at jquery.js?ver=1.12.4:4
        at Y (jquery.js?ver=1.12.4:3)
        at Y (jquery.js?ver=1.12.4:3)
        at a.fn.init.css (jquery.js?ver=1.12.4:4)
        at Object.layers (eval at <anonymous> (layerslider.kreaturamedia.jquery.js?ver=6.7.0:13), <anonymous>:1:99652)
        at Object.all (eval at <anonymous> (layerslider.kreaturamedia.jquery.js?ver=6.7.0:13), <anonymous>:1:90984)
        at eval (eval at <anonymous> (layerslider.kreaturamedia.jquery.js?ver=6.7.0:13), <anonymous>:1:178343)
        at dispatch (jquery.js?ver=1.12.4:3)

    Can you please help?

  • [deleted] replied

    Hello e-maven,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    I've checked the URL you provided, but unfortunately it only shows a coming soon page with no slider. 

    Could you please set up a test page (or give us access) with the slider inserted where we can check on these errors to investigate it ?

  • e-maven replied

    Sorry for the delay. The site is no longer on maintenance. Layerslider continues to be working in preview but does not show up when trying to view it on the front page. If you need more information, please let me know and thanks for your help.

  • [deleted] replied

    Thank you for the feedback. There seems to be a jQuery conflict on your site/installation that causes this issue.

    Please try to use the Put JS includes to body option in the Options -> Advanced section to see if that helps.

  • e-maven replied

    Firstly your documentation says to first check LayerSlider-> System Status. System Status is on the LayerSlider -> Options tab. I think this should be updated.  As per your instructions, I selected the Put JS includes to body and I still have the same message. I have coied the code in the Console again.

    (index):1589 GET https://canadianfriendsofyadsarah.comhttpss//js.stripe.com/v2/?ver=3.5.2 net::ERR_NAME_NOT_RESOLVED
    jquery-migrate.min.js?ver=1.4.1:2 JQMIGRATE: Migrate is installed, version 1.4.1
    (index):1390 Unrecognized feature: 'autoplay'.
    VM60:1 LayerSlider v6.6.8 initialized
    VM60:1 Find updates and docs @ https://layerslider.kreaturamedia.com/
    (index):1 [DOM] Found 3 elements with non-unique id #loginfom: (More info: https://goo.gl/9p2vKq)

    … … …
    (index):1 [DOM] Found 3 elements with non-unique id #registration-form: (More info: https://goo.gl/9p2vKq) … … …
    (index):1 [DOM] Found 3 elements with non-unique id #security: (More info: https://goo.gl/9p2vKq)
    ojl0C7_PV9M?feature=oembed&wmode=opaque:1 Error parsing header X-XSS-Protection: 1; mode=block; report=https://www.google.com/appserve/security-bugs/log/youtube: insecure reporting URL for secure page at character position 22. The default protections will be applied.
    jquery.transit.js?ver=4.9.4:518 Uncaught TypeError: t.setFromString is not a function
        at Object.set (jquery.transit.js?ver=4.9.4:518)
        at Function.style (jquery.js?ver=1.12.4:3)
        at jquery.js?ver=1.12.4:4
        at Y (jquery.js?ver=1.12.4:3)
        at Y (jquery.js?ver=1.12.4:3)
        at a.fn.init.css (jquery.js?ver=1.12.4:4)
        at Object.layers (eval at <anonymous> (layerslider.kreaturamedia.jquery.js?ver=6.7.0:13), <anonymous>:1:99652)
        at r (eval at <anonymous> (layerslider.kreaturamedia.jquery.js?ver=6.7.0:13), <anonymous>:1:90177)
        at i (eval at <anonymous> (layerslider.kreaturamedia.jquery.js?ver=6.7.0:13), <anonymous>:1:90236)
    set @ jquery.transit.js?ver=4.9.4:518
    style @ jquery.js?ver=1.12.4:3
    (anonymous) @ jquery.js?ver=1.12.4:4
    Y @ jquery.js?ver=1.12.4:3
    Y @ jquery.js?ver=1.12.4:3
    css @ jquery.js?ver=1.12.4:4
    layers @ VM60:1
    r @ VM60:1
    i @ VM60:1
    setTimeout (async)
    i @ VM60:1
    onComplete @ VM60:1
    i @ VM60:1
    (anonymous) @ VM60:1
    www-embed-player.js:343 GET https://googleads.g.doubleclick.net/pagead/id?exp=nomnom net::ERR_BLOCKED_BY_CLIENT
    Oe @ www-embed-player.js:343
    Ne @ www-embed-player.js:329
    (anonymous) @ www-embed-player.js:557
    H @ www-embed-player.js:180
    Ph @ www-embed-player.js:554
    Yh @ www-embed-player.js:567
    ci @ www-embed-player.js:573
    fi @ www-embed-player.js:578
    (anonymous) @ www-embed-player.js:601
    (anonymous) @ ojl0C7_PV9M?feature=oembed&wmode=opaque:12
    www-embed-player.js:312 GET https://static.doubleclick.net/instream/ad_status.js net::ERR_BLOCKED_BY_CLIENT
    ve @ www-embed-player.js:312
    se @ www-embed-player.js:309
    re @ www-embed-player.js:308
    lf @ www-embed-player.js:363
    (anonymous) @ www-embed-player.js:602
    (anonymous) @ ojl0C7_PV9M?feature=oembed&wmode=opaque:12
    www-embed-player.js:343 GET https://googleads.g.doubleclick.net/pagead/id?exp=nomnom net::ERR_BLOCKED_BY_CLIENT
    Oe @ www-embed-player.js:343
    Ne @ www-embed-player.js:329
    (anonymous) @ www-embed-player.js:557
    H @ www-embed-player.js:180
    Ph @ www-embed-player.js:554
    (anonymous) @ www-embed-player.js:571
    setTimeout (async)
    U @ www-embed-player.js:297
    bi @ www-embed-player.js:571
    $h @ www-embed-player.js:570
    (anonymous) @ www-embed-player.js:567
    e.f @ www-embed-player.js:197
    jd @ www-embed-player.js:210
    fd @ www-embed-player.js:209
    H.C @ www-embed-player.js:208
    nc @ www-embed-player.js:136
    Promise.then (async)
    jc @ www-embed-player.js:134
    ic @ www-embed-player.js:133
    gd @ www-embed-player.js:206
    Qc @ www-embed-player.js:201
    (anonymous) @ www-embed-player.js:180
    b.onError @ www-embed-player.js:555
    (anonymous) @ www-embed-player.js:329
    h @ www-embed-player.js:342
    XMLHttpRequest.send (async)
    Oe @ www-embed-player.js:343
    Ne @ www-embed-player.js:329
    (anonymous) @ www-embed-player.js:557
    H @ www-embed-player.js:180
    Ph @ www-embed-player.js:554
    Yh @ www-embed-player.js:567
    ci @ www-embed-player.js:573
    fi @ www-embed-player.js:578
    (anonymous) @ www-embed-player.js:601
    (anonymous) @ ojl0C7_PV9M?feature=oembed&wmode=opaque:12
    www-embed-player.js:343 GET https://googleads.g.doubleclick.net/pagead/id?exp=nomnom net::ERR_BLOCKED_BY_CLIENT
    Oe @ www-embed-player.js:343
    Ne @ www-embed-player.js:329
    (anonymous) @ www-embed-player.js:557
    H @ www-embed-player.js:180
    Ph @ www-embed-player.js:554
    (anonymous) @ www-embed-player.js:571
    setTimeout (async)
    U @ www-embed-player.js:297
    bi @ www-embed-player.js:571
    $h @ www-embed-player.js:570
    (anonymous) @ www-embed-player.js:571
    e.f @ www-embed-player.js:197
    jd @ www-embed-player.js:210
    fd @ www-embed-player.js:209
    H.C @ www-embed-player.js:208
    nc @ www-embed-player.js:136
    Promise.then (async)
    jc @ www-embed-player.js:134
    ic @ www-embed-player.js:133
    gd @ www-embed-player.js:206
    Qc @ www-embed-player.js:201
    (anonymous) @ www-embed-player.js:180
    b.onError @ www-embed-player.js:555
    (anonymous) @ www-embed-player.js:329
    h @ www-embed-player.js:342
    XMLHttpRequest.send (async)
    Oe @ www-embed-player.js:343
    Ne @ www-embed-player.js:329
    (anonymous) @ www-embed-player.js:557
    H @ www-embed-player.js:180
    Ph @ www-embed-player.js:554
    (anonymous) @ www-embed-player.js:571
    setTimeout (async)
    U @ www-embed-player.js:297
    bi @ www-embed-player.js:571
    $h @ www-embed-player.js:570
    (anonymous) @ www-embed-player.js:567
    e.f @ www-embed-player.js:197
    jd @ www-embed-player.js:210
    fd @ www-embed-player.js:209
    H.C @ www-embed-player.js:208
    nc @ www-embed-player.js:136
    Promise.then (async)
    jc @ www-embed-player.js:134
    ic @ www-embed-player.js:133
    gd @ www-embed-player.js:206
    Qc @ www-embed-player.js:201
    (anonymous) @ www-embed-player.js:180
    b.onError @ www-embed-player.js:555
    (anonymous) @ www-embed-player.js:329
    h @ www-embed-player.js:342
    XMLHttpRequest.send (async)
    Oe @ www-embed-player.js:343
    Ne @ www-embed-player.js:329
    (anonymous) @ www-embed-player.js:557
    H @ www-embed-player.js:180
    Ph @ www-embed-player.js:554
    Yh @ www-embed-player.js:567
    ci @ www-embed-player.js:573
    fi @ www-embed-player.js:578
    (anonymous) @ www-embed-player.js:601
    (anonymous) @ ojl0C7_PV9M?feature=oembed&wmode=opaque:12

    I need to get this website up and running and this seems to be a big problem. Can you help, please?

  • [deleted] replied

    Thank you for the feedback. Please set up a temporary WP login for us, so we can investigate this further from the back-end.

  •   e-maven replied privately
  • [deleted] replied

    You can use this: support @ kreaturamedia.com

  •   e-maven replied privately
  • [deleted] replied

    Thank you. My colleagues and I will look into this to see if we can find anything, and get back to you shortly.

  • [deleted] replied

    We've managed to locate the issue. There is a player (some kind of plugin most likely) on your site that loads a 7 years old JS code (jquery.transit.js), this old JS code fails with an error and that is affecting the slider as well preventing it from appearing.

  • e-maven replied

    Thank you, Attila. There was a plugin there from the previous "manager" of the site called Spider Video. Once deactivated, the LayerSlider works! I am very appreciative of your help.

  • [deleted] replied

    Thank you for the feedback, glad you could solve the problem. If you need further assistance please let us know.