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  Public Ticket #1478297
LayerSlider creates white screen with no content
Closed

Comments

  • FDC-Developer started the conversation
    February 22, 2018 at 7:27am

    When I created my site locally, the slider worked fine. Now that it is live, all I get is a blank page. All the settings are the same, all the image paths have been updated. I have no idea why the slider isn't appearing.

  • [deleted] replied
    February 22, 2018 at 11:52am

    Hello FDC-Developer,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    As I can see there is no slider inserted to the URL you provided currently. Unfortunately we cannot really troubleshoot an error without seeing it. Please set up a test page where you re-create the issue so we can investigate it.

  • FDC-Developer replied
    February 22, 2018 at 4:05pm

    Hey Attila,

    Thank you for your quick response. 

    I went ahead and made a test page. On it should be the slider, some lorem ipsum and an image. But currently, nothing appears.

    http://www.freedomdrumcircles.com/layer-slider-test/

  • [deleted] replied
    February 23, 2018 at 10:34am

    Thank you. I've checked this page, but as I can see there is no slider inserted to it. There is no indication of any slider on this page that should appear. How exactly did you insert the slider ?

  • FDC-Developer replied
    February 23, 2018 at 4:11pm

    I've tried three different methods and neither works:


    1. [cmsms_slider slider_plugin="layer" slider_layer="4"]
    2. [layerslider id="4"]
    3. <?php layerslider(4) ?>



  • [deleted] replied
    February 24, 2018 at 3:04pm

    I've checked the URL again, but there is still no trace of any slider inserting method on that page.

    I believe something is preventing the changes from going live on the front-end. Do you use any caching plugin or solution on your installation ? Could you please look for any cache or other method that might be preventing these changes ?