Okay
  Public Ticket #1477292
License code already being used
Closed

Comments

  • Robbert started the conversation

    Hi,

    I had a WP construction site and activated the plugin with my license code.

    Then ive moved the website to the live environment and deleted the construction environmet. Now i get the message 'this purchase code is already being used on another....'

    How/ where can i disable the old website/domain?

  • [deleted] replied

    Hello Robbert,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    We have launched a site that you can use to manage and reset the activations of your purchase code, please refer to the following URL: https://kreaturamedia.com/reset-activations

  • Robbert replied

    Hi,

    Thanks.

    I am using WP multisite with subdomain and i cant activate it for every site. Is there a way to activate it for the network as a whole?

    Thanks

  • [deleted] replied

    Multi-sites cannot be activated with a single license. You will need separate licenses for each site in that case.

    However there are some exceptions, you can find details about license usage on dev/multi sites in the documentation here: https://support.kreaturamedia.com/docs/layersliderwp/documentation.html#activation-sites

  • Robbert replied

    That's horrible.