Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
That is right, your purchase code seems to be invalid for LayerSlider.
Please note that if you've received LayerSlider as a bundled plugin in your theme, you cannot use your theme's purchase code to activate it as they are two separate products, item support and updates will be provided by the theme author in this case.
Alternatively, you can purchase a license from us, so we can provide our support services for you, along with our auto-update solution, beta and early access releases and exclusive offers for our direct buyers as well.
It says my purchase code is invalid
Hello hfhurd,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
That is right, your purchase code seems to be invalid for LayerSlider.
Please note that if you've received LayerSlider as a bundled plugin in your theme, you cannot use your theme's purchase code to activate it as they are two separate products, item support and updates will be provided by the theme author in this case.
Alternatively, you can purchase a license from us, so we can provide our support services for you, along with our auto-update solution, beta and early access releases and exclusive offers for our direct buyers as well.
I'm confused....I used the purchase code instructions you guys attached to the wordpress plugin page. I don't understand
I just bought a purchase code through you guys instead of dealing with the theme or whatever.
Anyway....
Another problem...
www.quiltingbydavid.com
Sometimes the slider is not showing up, if it does, it always has a black bar above and below it.
Please help!
The black area in the slider is part of your video. You can check the video by itself here: https://quiltingbydavid.com/wp-content/uploads/2018/02/Scene-office_2-2.mp4 As you can see, the black border is inside the video, and not around the slider.
If you need further assistance with the plugin or its features please create an account with the purchased license and open a new ticket. Thank you.