I purchased - and my site is still displaying an error code..HELP!
So I bought the premium edition for $25 and entered in my product code.. but my site is still displaying "Premium features is available for preview purposes only. We’ve detected that you’re using premium features in this slider, but you have not yet activated your copy of LayerSlider. Premium features in your sliders will not be available for your visitors without activation. Click here to learn more. Detected features: Start immediately
Only you and other administrators can see this to take appropriate actions if necessary."
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
First of all, please check if there is any caching plugin or solution on your installation, that could prevent changes on the front-end, and still showing/detecting the plugin as unactivated.
In case you've dealt with caching and still experience the problem. Did you have the plugin installed as a theme bundled item before ? Unfortunately some themes are restricting certain methods of the plugin that could result in problems like this. I'd recommend to manually update the plugin by downloading the newest release from CodeCanyon and reinstalling LayerSlider. You will need to completely remove the bundled version first, as there cannot be two instances of the plugin present on your installation. Please note that your sliders and settings are stored in the database so they won't be deleted in the process. You can also find detaled installation instructions in the documentation, please refer to the following URL: https://support.kreaturamedia.com/docs/layersliderwp/documentation.html#plugin-setup After the reinstall you can activate the item again in the product activation box and the notification should disappear.
I purchased - and my site is still displaying an error code..HELP!
So I bought the premium edition for $25 and entered in my product code.. but my site is still displaying "Premium features is available for preview purposes only. We’ve detected that you’re using premium features in this slider, but you have not yet activated your copy of LayerSlider. Premium features in your sliders will not be available for your visitors without activation. Click here to learn more. Detected features: Start immediately
Only you and other administrators can see this to take appropriate actions if necessary."
What do I do?
Hello andrewtrentor,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
First of all, please check if there is any caching plugin or solution on your installation, that could prevent changes on the front-end, and still showing/detecting the plugin as unactivated.
In case you've dealt with caching and still experience the problem. Did you have the plugin installed as a theme bundled item before ?
Unfortunately some themes are restricting certain methods of the plugin that could result in problems like this.
I'd recommend to manually update the plugin by downloading the newest release from CodeCanyon and reinstalling LayerSlider.
You will need to completely remove the bundled version first, as there cannot be two instances of the plugin present on your installation.
Please note that your sliders and settings are stored in the database so they won't be deleted in the process.
You can also find detaled installation instructions in the documentation, please refer to the following URL: https://support.kreaturamedia.com/docs/layersliderwp/documentation.html#plugin-setup
After the reinstall you can activate the item again in the product activation box and the notification should disappear.