Okay
  Public Ticket #1474812
license
Closed

Comments

  • oduvaldojs started the conversation

    I'm sorry, I do not speak English and I used the google translator.

    Please re-activate my license purchased on 2018-01-09.
    The use will be to the site www.pinpag.com.br that today is operating in restricted area until the finalization.
    It happens that due to some problems we had, we opened parallel file in Hostinger with test domain: www.pinpag.esy.es so that we could do tests.
    This is the same site, only "esy.es" was used for testing and this provoked temporary duplication.
    There was no such thing as and will not exist on our part the intention of using doubly.
    We apologize for the incident, but it can be verified that there was no bad faith.
    We have already deleted the plugin from www.pinpag.esy.es "but we need to reactivate the licança so that we can proceed in the domain www.pinpag.com.br".

    We are awaiting the understanding and revalidation of the license, okay?

    Oduvaldo Silva
    [email protected]
    55 (11) 2232-2207
    São Paulo Brazil

  • [deleted] replied

    Hello Oduvaldo Silva,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    We have launched a site that you can use to manage and reset the activations of your purchase code, please refer to the following URL: https://kreaturamedia.com/reset-activations

    With this you can remove any old activations or sites.