Okay
  Public Ticket #1471208
The plugins is not working. I can not activate it. It gives me a message that says I am using it in another website but it is not true as I only sit for www.galeriakosmima.com
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  • galeriakosmima started the conversation

    The plugins is not working.  I can not activate it.  It gives me a message that says I am using it in another website but it is not true as I only sit for www.galeriakosmima.com

    As it was not working I try to instalated again but I can not make it work.

    I need help for this, thank you

  • [deleted] replied

    Hello galeriakosmima,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    I have checked and your license is used on xn--galerakosmima-0ib.apps-1and1.net 

    If this is an old/dev site that is no longer used, you can reset your license to use it again with our online tool. The online tool can be used to manage and reset the activations of your purchase code, please refer to the following URL: https://kreaturamedia.com/reset-activations