Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2025, to January 4th, 2026, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

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  Public Ticket #1471208
The plugins is not working. I can not activate it. It gives me a message that says I am using it in another website but it is not true as I only sit for www.galeriakosmima.com
Closed

Comments

  • galeriakosmima started the conversation
    February 16, 2018 at 11:23am

    The plugins is not working.  I can not activate it.  It gives me a message that says I am using it in another website but it is not true as I only sit for www.galeriakosmima.com

    As it was not working I try to instalated again but I can not make it work.

    I need help for this, thank you

  • [deleted] replied
    February 16, 2018 at 11:30am

    Hello galeriakosmima,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    I have checked and your license is used on xn--galerakosmima-0ib.apps-1and1.net 

    If this is an old/dev site that is no longer used, you can reset your license to use it again with our online tool. The online tool can be used to manage and reset the activations of your purchase code, please refer to the following URL: https://kreaturamedia.com/reset-activations