Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2025, to January 4th, 2026, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

Okay
  Public Ticket #1470934
Slider will not save after changes
Closed

Comments

  • John started the conversation
    February 16, 2018 at 6:40am

    After I create the slider and save it it says that it has saves but it doesn't. The slider then comes up blank.  I spent hours on end trying to trouble shoot this. 

  • [deleted] replied
    February 16, 2018 at 12:00pm

    Hello John,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    Problems with the saving method such as this, are usually related to server configuration issues unfortunately.

    Please check the LayerSlider System Status, located in the Options menu on the WordPress sidebar, for any error messages or notifications that could provide additional information on this case.

  •   John replied privately
  • [deleted] replied
    February 19, 2018 at 10:49am

    Thank you for the feedback and for the login. My colleagues and I will look into this to see if we can find anything, and get back to you shortly.

  • [deleted] replied
    February 19, 2018 at 6:38pm

    Unfortunately in case there are no server setting related errors in the System Status, it could be a conflict problem on your installation. First please try to troubleshoot this, by temporary disabling other plugins and switching to a default WP theme to see if that solves the issue. 

    If it did not help either, that leaves us with a possible server side issue, related to a PHP error, but currenty the exact error message is not visible as the WP debug mode is not enabled. Please try to enable it and look for any PHP errors in the logs that could provide more information. 

    https://codex.wordpress.org/WP_DEBUG  
    https://codex.wordpress.org/Debugging_in_WordPress

    If you're not familiar with it, we can also look into it after you enabled the WP debug