All the tabs look wrong and i cant select any of them, i'm using LayerSlider 6.7.0 on WordPress 4.9.4 with Jupiter theme 6.1.1, everything changed when i updated to LayerSlider 6.7.0, i'm using a Mac with latest OS and i use Safari, thank you.
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
There is no known issue like this present in the latest release of our plugin (6.7.), we did not face this problem throughout our testing either. Unfortunately it is most likely a conflict problem on your installation.
To start troubleshooting please temporary disable other plugins and switch to a default WP theme to see if that solves the issue.
Please also check the LayerSlider System Status, located on the WP sidebar for any possible error messages that could provide more information.
speakingrock: I had this issue in Chrome-- same weirdness you had. When I tried Firefox all was as it should be. Perhaps Safari and Chrome just don't play nicely? Give Firefox a try and see if you have better luck?
Attila, there is no errors in the system status also disabling the Jupiter Theme does fix the problem, LayerSlider came with this theme, and this last update broke it, i am able to see everything fine in Google Chrome but i don't want to be using chrome every time i need to do changes, please fix it so it can work in Safari like it used to, thank you.
We've looked into this further and the problem is going to be related to browser caching. The browser most likely cached an old version of the CSS that had different formats and styles, and that is why the display errors occur.
The plugin checks this and urges the browsers to load the most recent CSS stylesheets after an update, but unfortunately there are some WP cache plugins that prevent this and interfere.
Please empty the browser (and any other) cache, that should solve the issue.
Attila, I did it again and it did not work, then i did it a third time but then i rebooted my computer and then it worked, i can see the tabs now, thanks.
All the tabs look wrong and i cant select any of them, i'm using LayerSlider 6.7.0 on WordPress 4.9.4 with Jupiter theme 6.1.1, everything changed when i updated to LayerSlider 6.7.0, i'm using a Mac with latest OS and i use Safari, thank you.
Same issue for us! :(
Hello speakingrock,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
There is no known issue like this present in the latest release of our plugin (6.7.), we did not face this problem throughout our testing either. Unfortunately it is most likely a conflict problem on your installation.
To start troubleshooting please temporary disable other plugins and switch to a default WP theme to see if that solves the issue.
Please also check the LayerSlider System Status, located on the WP sidebar for any possible error messages that could provide more information.
Please let us know of the results.
speakingrock: I had this issue in Chrome-- same weirdness you had. When I tried Firefox all was as it should be. Perhaps Safari and Chrome just don't play nicely? Give Firefox a try and see if you have better luck?
Attila, there is no errors in the system status also disabling the Jupiter Theme does fix the problem, LayerSlider came with this theme, and this last update broke it, i am able to see everything fine in Google Chrome but i don't want to be using chrome every time i need to do changes, please fix it so it can work in Safari like it used to, thank you.
We've looked into this further and the problem is going to be related to browser caching. The browser most likely cached an old version of the CSS that had different formats and styles, and that is why the display errors occur.
The plugin checks this and urges the browsers to load the most recent CSS stylesheets after an update, but unfortunately there are some WP cache plugins that prevent this and interfere.
Please empty the browser (and any other) cache, that should solve the issue.
Attila, that was the first thing i did, i emptied the cache from both the browser and wordpress, that is not the problem.
Attila, I did it again and it did not work, then i did it a third time but then i rebooted my computer and then it worked, i can see the tabs now, thanks.
Thank you for the feedback, glad you could solve the problem. If you need further assistance please let us know.