Limited availability during the holidays
Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2025, to January 4th, 2026, so please be patient if you do not receive a response as quickly as you normally would.
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Hallo,
I can't import the templates. Click on template store ( star icon ) that opens templates page, choose the template to import and click on import button....then opens the blacktransparent overlay with animated import icon says importing, please wait....and it will remain so...not finish the import.
what can I do?
Thank's in advanced
Paolo
Hello Paolo,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
Problems with the importing method such as this, are usually related to server configuration issues unfortunately.
Please check the LayerSlider System Status, located on the WordPress sidebar, for any error messages or notifications that could provide additional information on this case.
Hi Attila,
thank you for the support, I was able to sold my problem changing the server settings.
Everything works fine.
Paolo
I got the same problem.
Thank you for the feedback Paolo, glad you could solve the problem. If you need further assistance please let us know.