I use a lot Layer Slider in my website and today for no reason, all my sliders disappeared from my website. They're still in my admin editor but they don't show up.
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
As I can see there are jQuery errors on your site. This usually means that your jQuery is not loaded or not in the right way. LayerSlider needs it be loaded in the header to be able to display the slider properly.
If you're not familiar with jQuery you can try to use the Put JS includes to body advanced setting to see if that helps.
Please also check if you're using the Rocketscript feature of Cloudflare, as it interferes with jQuery therefore our plugin.
Thanks for you reply. To be honest, I am not familiar at all with what you explained me in your last message. If I send you my ftp and back office details, is there a way that you can assist me to fix this ?
Yes, we can take a look at your admin if you set up a temporary WP login for us. Make sure to set the message to private that contains the login credentials, so others can't see it.
Hello,
I use a lot Layer Slider in my website and today for no reason, all my sliders disappeared from my website. They're still in my admin editor but they don't show up.
Could you please help me with this ?
Thanks in advance :)
Franck
Hello Franck,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
As I can see there are jQuery errors on your site. This usually means that your jQuery is not loaded or not in the right way. LayerSlider needs it be loaded in the header to be able to display the slider properly.
If you're not familiar with jQuery you can try to use the Put JS includes to body advanced setting to see if that helps.
Please also check if you're using the Rocketscript feature of Cloudflare, as it interferes with jQuery therefore our plugin.
Hello Attila,
Thanks for you reply. To be honest, I am not familiar at all with what you explained me in your last message. If I send you my ftp and back office details, is there a way that you can assist me to fix this ?
Thanks again,
Franck
Yes, we can take a look at your admin if you set up a temporary WP login for us. Make sure to set the message to private that contains the login credentials, so others can't see it.