Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
There is no issue like this present in the recent releases of the plugin, so unfortunately it is most likely a conflict problem on your installation with a 3rd party item, or a server configuration issue.
However we've included a major improvement for the auto-update feature in the newest release (6.6.8), that should deal with these kind of issues.
Please manually update the plugin by downloading the newest release from CodeCanyon and reinstalling LayerSlider. You will need to completely remove the current version first, as there cannot be two instances of the plugin present on your installation. Please note that your sliders and settings are stored in the database so they won't be deleted in the process. You can also find detaled installation instructions in the documentation, please refer to the following URL: https://support.kreaturamedia.com/docs/layersliderwp/documentation.html#plugin-setup
After the reinstall, please reactive the plugin in the Product Activation box. It should help with this in the future.
Hi,
I entered the license, but the the highest version I can update to is 5.2, while the most recent version is 6.5. Please see my screenshot.
Hello wolffdeveloper,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
There is no issue like this present in the recent releases of the plugin, so unfortunately it is most likely a conflict problem on your installation with a 3rd party item, or a server configuration issue.
However we've included a major improvement for the auto-update feature in the newest release (6.6.8), that should deal with these kind of issues.
Please manually update the plugin by downloading the newest release from CodeCanyon and reinstalling LayerSlider. You will need to completely remove the current version first, as there cannot be two instances of the plugin present on your installation. Please note that your sliders and settings are stored in the database so they won't be deleted in the process. You can also find detaled installation instructions in the documentation, please refer to the following URL: https://support.kreaturamedia.com/docs/layersliderwp/documentation.html#plugin-setup
After the reinstall, please reactive the plugin in the Product Activation box. It should help with this in the future.