Downloaded as part of the enfold theme. paid for license but the demo version wont display corretly. Status checked and says my newly purchased slider needs updating but I cant find a way to update.
Ive defined theimages to be used - they just dont display.
Updates all plugins but this wont update.
Tired, frustrated - I'd like to cancel and have a refund. Thank you
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
Unfortunately some themes are restricting the update and/or activation method of the plugin that could result in problems like this.
I'd recommend to manually update the plugin by downloading the newest release from CodeCanyon and reinstalling LayerSlider.
You will need to completely remove the bundled version first, as there cannot be two instances of the plugin present on your installation.
Please note that your sliders and settings are stored in the database so they won't be deleted in the process.
Please test this problem with the new version from us and if it persists, please set up a test page where we can take a look at this issue to investigate it.
Slider Images dont display.
Downloaded as part of the enfold theme. paid for license but the demo version wont display corretly. Status checked and says my newly purchased slider needs updating but I cant find a way to update.
Ive defined theimages to be used - they just dont display.
Updates all plugins but this wont update.
Tired, frustrated - I'd like to cancel and have a refund. Thank you
Hello Aquanaut40,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
Unfortunately some themes are restricting the update and/or activation method of the plugin that could result in problems like this.
I'd recommend to manually update the plugin by downloading the newest release from CodeCanyon and reinstalling LayerSlider.
You will need to completely remove the bundled version first, as there cannot be two instances of the plugin present on your installation.
Please note that your sliders and settings are stored in the database so they won't be deleted in the process.
You can also find detailed installation instructions in the documentation, please refer to the following URL: https://support.kreaturamedia.com/docs/layersliderwp/documentation.html#plugin-setup
Please test this problem with the new version from us and if it persists, please set up a test page where we can take a look at this issue to investigate it.