I am facing a recurring problem with text transitions. Whenever i add a text transition to a text layer, the end result is overlined and the spacing between paragraphs is bigger than what was set. I deactivated the text decoration inheritance, butthe problem is persisting.
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
I've checked the URL you provided, but as I can see you've removed the text transitions there, so this issue does not occur at the moment. Unfortuantely we cannot really troubleshoot from screenshots. Please set up a test page where you can leave up the faulty slider, and we can investigate this error. Thank you.
Thank you for the feedback. I've checked the slider again and as I can see the problem is caused by a custom styling/CSS that overwrites the slider's default values. I will forward your case to the dev team so they can confirm this and locate the exact source of the issue. Can you leave the slider as it is for some time until they check on it ? In case not, please set up a temporary test page with it that we can use.
You do not need to enter selectors to the Custom CSS field, only the CSS attributes. We'd recommend to remove them. They will be interpreted on the current/active layer this way.
Alternatively, you could also try to change the text layer type to DIV / HTML, we believe that it should also work.
Hello,
I am facing a recurring problem with text transitions. Whenever i add a text transition to a text layer, the end result is overlined and the spacing between paragraphs is bigger than what was set. I deactivated the text decoration inheritance, butthe problem is persisting.
See attached screen captures for:
- preview in layer slider editor
- style settings
- end result
Thanks in advance for your support
Hello Lenaic,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
I've checked the URL you provided, but as I can see you've removed the text transitions there, so this issue does not occur at the moment. Unfortuantely we cannot really troubleshoot from screenshots. Please set up a test page where you can leave up the faulty slider, and we can investigate this error. Thank you.
Dear Attila
Thanks for your reply!
I re-enabled the text transition effects on the second slide of the slider that can be found on this page: deepbluesilence.com
Thank you for the feedback. I've checked the slider again and as I can see the problem is caused by a custom styling/CSS that overwrites the slider's default values. I will forward your case to the dev team so they can confirm this and locate the exact source of the issue. Can you leave the slider as it is for some time until they check on it ? In case not, please set up a temporary test page with it that we can use.
Thank you. I'll get back to you with the results.
We appreciate your patience while we're working towards your ticket.
Hello again,
You do not need to enter selectors to the Custom CSS field, only the CSS attributes. We'd recommend to remove them. They will be interpreted on the current/active layer this way.
Alternatively, you could also try to change the text layer type to DIV / HTML, we believe that it should also work.