Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2025, to January 4th, 2026, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

Okay
  Public Ticket #1455118
Problem with mobile
Closed

Comments

  • Guillermo Rodriguez Crespo started the conversation
    February 2, 2018 at 1:01pm

    It is not possible to make it work on the mobile version. 

  • [deleted] replied
    February 2, 2018 at 5:59pm

    Hello Guillermo Rodriguez Crespo,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today.

    I would like to confirm that we have received your message. Due to the nature of the issue you are experiencing, I will have to contact and consult with the development team first. I will get back to you as soon as I can.

    We appreciate your patience while we're working towards your ticket.

  • [deleted] replied
    February 4, 2018 at 12:20pm

    Hello again,

    We've managed to locate the problem. The issue is caused by the following inlince CSS in your theme: 

    @media only screen and (max-width: 1065px) 
    #sliders-container {
        display: none;
    }

    This code hides the DIV that contains the slider under 1065px width. I'd recommend to contact the author of your theme with this case, as it's a theme method. They should be able to provide you with further info on this, and hopefully a solution as well.