Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
Problems with the exporting/importing method such as this, are usually related to server configuration issues unfortunately. In your case it could be a memory limitation of some sort.
Please check the LayerSlider System Status, located on the WordPress sidebar, for any error messages or notifications that could provide additional information on this case.
Here are the latest notes from the host regarding the LayerSlider plugin...
We tried to fix the 500 error on slider export by increasing PHP memory of your website and also by increasing maximum execution time but export is still not working.
We have also enabled debug logs on your website and received this error while trying to export slider: Fatal error: Uncaught Error: Call to a member function fontsForSlider() on null in /home/intern92/public_html/wp-content/plugins/LayerSlider/wp/actions.php:947 Stack trace: #0 /home/intern92/public_html/wp-includes/class-wp-hook.php(286): ls_export_sliders('') #1 /home/intern92/public_html/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(NULL, Array) #2 /home/intern92/public_html/wp-includes/plugin.php(453): WP_Hook->do_action(Array) #3 /home/intern92/public_html/wp-admin/admin.php(156): do_action('admin_init') #4 {main} thrown in /home/intern92/public_html/wp-content/plugins/LayerSlider/wp/actions.php on line 947
Sorry for the delayed response. The problem is most likely going to be related to the PHP ZipArchive extension. Judging from the debug messages, this extension is disabled or not installed on your server. The System Status should have notified you about this missing dependency.
Please contact your host regarding this extension, and ask them to install, update or enable it. One thing to note is that the PHP ZipArchive extension is not the same as the PEAR Archive_Zip, they are different.
I get a 500 error when trying to export this slider. I turned off all the plugins, and tried again, but still get error.
Hello mhuber,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
Problems with the exporting/importing method such as this, are usually related to server configuration issues unfortunately. In your case it could be a memory limitation of some sort.
Please check the LayerSlider System Status, located on the WordPress sidebar, for any error messages or notifications that could provide additional information on this case.
Here are the latest notes from the host regarding the LayerSlider plugin...
We tried to fix the 500 error on slider export by increasing PHP memory of your website and also by increasing maximum execution time but export is still not working.
We have also enabled debug logs on your website and received this error while trying to export slider: Fatal error: Uncaught Error: Call to a member function fontsForSlider() on null in /home/intern92/public_html/wp-content/plugins/LayerSlider/wp/actions.php:947 Stack trace: #0 /home/intern92/public_html/wp-includes/class-wp-hook.php(286): ls_export_sliders('') #1 /home/intern92/public_html/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(NULL, Array) #2 /home/intern92/public_html/wp-includes/plugin.php(453): WP_Hook->do_action(Array) #3 /home/intern92/public_html/wp-admin/admin.php(156): do_action('admin_init') #4 {main} thrown in /home/intern92/public_html/wp-content/plugins/LayerSlider/wp/actions.php on line 947
Also from host notes...
Tried to export slider by temporary deactivating all plugins and changing to the default theme.
Thank you for the feedback. I'll let the dev team take a look at this to see if they can find anything, and I'll get back to you shortly.
What's the status on this ticket?
Hello,
Sorry for the delayed response. The problem is most likely going to be related to the PHP ZipArchive extension. Judging from the debug messages, this extension is disabled or not installed on your server. The System Status should have notified you about this missing dependency.
Please contact your host regarding this extension, and ask them to install, update or enable it. One thing to note is that the PHP ZipArchive extension is not the same as the PEAR Archive_Zip, they are different.