Limited availability during the holidays
Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2025, to January 4th, 2026, so please be patient if you do not receive a response as quickly as you normally would.
We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!
Hi there,
just a general question: I imported a demo layer slider and the layers are locked. Sounds stupid, but I don't know how to unlock them..
Thanks!
Best regards Kerstin
Hello Kerstin,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
What exactly do you mean by that they are locked ? If you're referring to that they cannot be moved in the editor, that can be removed with the small lock icon next to the layer's name in the layers list.
Or if you mean that they are 'greyed out', that means they are static layers and were created on a different slide.
Hello Attila,
I mean the small lock, usually I can just click it to open it, but this doesn't work.
I would like to change the picture.. Made you a screenshot.
Thanks. Best regards Kerstin
That is strange, there is no such issue in the plugin currently, so I'm not sure why can't you disable it. Please set up a temporary WP login for us sowe can check on this issue from your admin.
Don't know why, but it works now.
The lock is still there, but I can change everything.
Thanks !!!!
Thank you for the feedback, glad you could solve the problem. If you need further assistance please let us know.