Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2025, to January 4th, 2026, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

Okay
  Public Ticket #1453110
Unable to import or export
Closed

Comments

  • PhantomKnowledge started the conversation
    February 1, 2018 at 12:20am

    I am unable to import from the free templates.  

    And when I try to export I get:  www.phantomknowledge.com is currently unable to handle this request.    HTTP ERROR 500

    Can you help me?

  • [deleted] replied
    February 1, 2018 at 2:40pm

    Hello PhantomKnowledge,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    Problems with the importing/exporting method such as this, are usually related to server configuration issues unfortunately.

    Please check the LayerSlider System Status, located on the WordPress sidebar, for any error messages or notifications that could provide additional information on this case.