Hi, I'm having problems with youtube videos, the same in normal mode as in slide backgroung mode. In the plugin control panel they can be seen without problems, but in the site the loading circle appears, constantly rotating and the video is never displayed. I attached a screenshot. I need to solve this problem, because the use of videos is the main reason for buying this plugin. Thank you!
* This problem does not happen with self-hosted videos, but YouTube is what I'm interested in using.
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
The spinning circle usually means that the content that the slider tries to load is not available. Could you please check on the video's source if everything's okay with it. Also, please check on its permissions to see if the slider is allowed to access it. You could even try a different video to test these.
Hi, I'm having problems with youtube videos, the same in normal mode as in slide backgroung mode. In the plugin control panel they can be seen without problems, but in the site the loading circle appears, constantly rotating and the video is never displayed. I attached a screenshot. I need to solve this problem, because the use of videos is the main reason for buying this plugin. Thank you!
* This problem does not happen with self-hosted videos, but YouTube is what I'm interested in using.
Hello hcvideo,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
The spinning circle usually means that the content that the slider tries to load is not available. Could you please check on the video's source if everything's okay with it. Also, please check on its permissions to see if the slider is allowed to access it. You could even try a different video to test these.