Public Ticket #1439255
Wrong download


  • Alair started the conversation

    Hello, how are you
    I need help, I bought the Layer Slide plugin for Wordpress, but I downloaded it to "LayerSlider Responsive jQuery Slider Plugin" and for me it is not good, I would like to change the plugin, because this can not use, I work with wordpress.
    Please help me

    Thank you

  • [deleted] replied

    Hello Alair,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    We cannot swap the two items for you, as we do not have the necessary tools to do it. But we can refund you for the mistaken purchase.

    Pease proceed with purchasing the WP version of LayerSlider and then open a refund request for the jQuery version on Envato.

  • Alair replied

    Dear Atila, I made contact with Envato who informed me that I should resolve with the author of the plugin. Do you want me to buy the correct plugin first? Is it possible for you to return the money from the wrong.

    Best regards

    Alair Zibordi 

  • [deleted] replied

    We've accepted the request a few hours ago.