I have successfully purchased, activated and updated to the latest version of Layer Slider. When I browse the sliders in the template store I can not download any files - I get directed to buy another activation license. How should I go about downloading these slider files?
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
The "Internal server error" (error 500) is a web server configuration issue. In your case it is likely a memory limitation problem or execution time limit, because you are trying to utilize more content than your server can handle in the given amount of time.
The "Internal server error" is almost always a PHP error related problem, but currenty the exact error message is not visible as the WP debug mode is not enabled. Please try to enable it and look for any PHP errors in the logs that could provide more information. https://codex.wordpress.org/WP_DEBUG https://codex.wordpress.org/Debugging_in_WordPress
If you're not familiar with it, we can also look into it after you enabled the WP debug mode. We will need a WP login in this case.
In the meantime please also try to look for any incompatibility problems by temporary disabling other plugins and switching to a default theme. Just to make sure that it's not caused by a 3rd party item.
I have successfully purchased, activated and updated to the latest version of Layer Slider. When I browse the sliders in the template store I can not download any files - I get directed to buy another activation license. How should I go about downloading these slider files?
System status checks out - see attached
-Peter Wendel
Here's the error message that shows up when I try to do the download -
The instructions in the error message are vague. Where does one go to temporarily disable the components mentioned?
Hello Peter,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
The "Internal server error" (error 500) is a web server configuration issue. In your case it is likely a memory limitation problem or execution time limit, because you are trying to utilize more content than your server can handle in the given amount of time.
The "Internal server error" is almost always a PHP error related problem, but currenty the exact error message is not visible as the WP debug mode is not enabled. Please try to enable it and look for any PHP errors in the logs that could provide more information.
https://codex.wordpress.org/WP_DEBUG
https://codex.wordpress.org/Debugging_in_WordPress
If you're not familiar with it, we can also look into it after you enabled the WP debug mode. We will need a WP login in this case.
In the meantime please also try to look for any incompatibility problems by temporary disabling other plugins and switching to a default theme. Just to make sure that it's not caused by a 3rd party item.