Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
I've checked the URL to your site that you provided, but that page does not seem to exist (page not found error). Where exactly can we check the problem ?
Also, please note that you have to insert both sliders, the desktop and the mobile version too. They are using the Hide over and Hide under options to only display on the required resolution/device.
Thank you. I've checked this URL, but as I can the sliders are properly loaded. Both the desktop and the mobile version is displayed on the given resolution.
The Hide over and Hide under options are located in the Slider Settings -> Mobile tab. With these two options you can set values on what screen sizes should the sliders appear.
Currently you have two separate sliders inserted to your site, and they switch out on the given breakpoint. The desktop slider appears on screens larger than 567 (Hide under 567) and the mobile slider appears under this value (Hide over 567).
HI
Wanting to use this template https://layerslider.kreaturamedia.com/sliders/personal-page-pack/
I have both the desktop and responsive views installed on WP.
Though not sure how to make sure we have the responsive view when on mobile?
1 - As of now Desktop looks fine. When i go into mobile i can't see the slider.
2 - The mobile view slider, the second one that is made for mobile is installed but don't know how to enable it?
Hello Frank,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
I've checked the URL to your site that you provided, but that page does not seem to exist (page not found error). Where exactly can we check the problem ?
Also, please note that you have to insert both sliders, the desktop and the mobile version too. They are using the Hide over and Hide under options to only display on the required resolution/device.
Thank you. I've checked this URL, but as I can the sliders are properly loaded. Both the desktop and the mobile version is displayed on the given resolution.
The Hide over and Hide under options are located in the Slider Settings -> Mobile tab. With these two options you can set values on what screen sizes should the sliders appear.
Currently you have two separate sliders inserted to your site, and they switch out on the given breakpoint. The desktop slider appears on screens larger than 567 (Hide under 567) and the mobile slider appears under this value (Hide over 567).