Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
I've checked the URL you provided, but there is no slider inserted to it currently. How exactly did you try to add the slider ?
There are jQuery errors (jQuery is not defined) on your site. This usually means that your jQuery is not loaded or not in the right way. LayerSlider needs it be loaded in the header to be able to display the slider properly.
If you're not familiar with jQuery you can try to use the Put JS includes to body advanced setting to see if that helps.
Please also check if you're using the Rocketscript feature of Cloudflare, unfortunately it interferes with jQuery and therefore with our plugin as well.
Hi,
i purchase layer slider 6.6.7
layer slider not showing up when i load the page.
i can see it on the preview page and on the mobile and ipad but not on desktop computer
i need your advice please !
Regards,
Emilio Roso
Hello Emilio Roso,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
I've checked the URL you provided, but there is no slider inserted to it currently. How exactly did you try to add the slider ?
The available methods are listed and described here: https://support.kreaturamedia.com/docs/layersliderwp/documentation.html#publishing-sliders
Hi Attila,
thanks for respond well i did some test and still i don't see the slide.
you can check it now i put a new one .hope you can catch the problem
it worked good before i upgrade to the last ver.
Regards,
Emilio
There are jQuery errors (jQuery is not defined) on your site. This usually means that your jQuery is not loaded or not in the right way. LayerSlider needs it be loaded in the header to be able to display the slider properly.
If you're not familiar with jQuery you can try to use the Put JS includes to body advanced setting to see if that helps.
Please also check if you're using the Rocketscript feature of Cloudflare, unfortunately it interferes with jQuery and therefore with our plugin as well.
I Turned off the [[ Rocket Loader ]] it's on the Speed category on Cloudflare... and now Layer slider works like a Rocket !!!
Thanks Attila.
Thank you for the feedback, glad you could solve the problem. If you need further assistance please let us know.