The plugin stopped working in the frontend. In the backend everything is fine, but then I put the short code in a page or a post and nothing happens in the frontend, just a blank space.
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
I've checked the URL you provided, but the site seems to be under maintenance currently. Where exactly can we see the problem and the slider ?
Yest, the website is under maintenance because of several updates, changes and improvements. That's how I figured out that the Layer Slider wasn't working. At first, I thought it was an activation problem because I had a permanent message in the backend saying that the license had been revoked. However, today I ended up doing something that I should have done before, I've created a new fresh free test website and I've installed LayerSlider there without activation. I've downloaded some of your free templates and some of them worked fine, namely the one I was thinking to use so I've come to the conclusion that it must be some plugin incompatibility, whether a new one or an old one updated. I had disabled all the plugins to test this situation before, and so I was convinced that it would not be an incompatibility problem, but sometimes disabling the plugins is not enough.
LayerSlider plugin came in the template package Elison Retina Multipurpose and at the time I bought a LS license because the template required to have LayerSlider installed, but it seems that this situation no longer happens, so I will choose not to install the LS plugin on this website for now. I will install another free slider plugin instead. Please remove this site from my activation. It's OK, I can use it in another website in the future, no problem.
The plugin stopped working in the frontend. In the backend everything is fine, but then I put the short code in a page or a post and nothing happens in the frontend, just a blank space.
Thank you for any support.
Hello divalmeida,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
I've checked the URL you provided, but the site seems to be under maintenance currently. Where exactly can we see the problem and the slider ?
Hello, Attila!
Yest, the website is under maintenance because of several updates, changes and improvements. That's how I figured out that the Layer Slider wasn't working. At first, I thought it was an activation problem because I had a permanent message in the backend saying that the license had been revoked. However, today I ended up doing something that I should have done before, I've created a new fresh free test website and I've installed LayerSlider there without activation. I've downloaded some of your free templates and some of them worked fine, namely the one I was thinking to use so I've come to the conclusion that it must be some plugin incompatibility, whether a new one or an old one updated. I had disabled all the plugins to test this situation before, and so I was convinced that it would not be an incompatibility problem, but sometimes disabling the plugins is not enough.
LayerSlider plugin came in the template package Elison Retina Multipurpose and at the time I bought a LS license because the template required to have LayerSlider installed, but it seems that this situation no longer happens, so I will choose not to install the LS plugin on this website for now. I will install another free slider plugin instead. Please remove this site from my activation. It's OK, I can use it in another website in the future, no problem.
Thank you for you support.
I wish you all the best for this New Year,
Diva
Thank you for the feedback. I've reset your license on all activations. If you need assistance in the future, please let us know.