I have just purchased Layer Slider from your sight to upgrade my theme layer slider that came with Enfold. Getting error cannot save and saying Install Location non standard. Telling me to uninstall plugin etc.. but no option in the plugins. Not very impressed.
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
Unfortunately some themes are restricting the update and/or activation method of the plugin that could result in problems like this.
I'd recommend to manually update the plugin by downloading the newest release from CodeCanyon and reinstalling LayerSlider.
You will need to completely remove the bundled version first, as there cannot be two instances of the plugin present on your installation.
Please note that your sliders and settings are stored in the database so they won't be deleted in the process.
You can also find detailed installation instructions in the documentation, please refer to the following URL: https://support.kreaturamedia.com/docs/layersliderwp/documentation.html#plugin-setup
After reinstalling the plugin with our release, there should be no more 'non standard' error.
I have just purchased Layer Slider from your sight to upgrade my theme layer slider that came with Enfold. Getting error cannot save and saying Install Location non standard. Telling me to uninstall plugin etc.. but no option in the plugins. Not very impressed.
Hello wiebes1,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
Unfortunately some themes are restricting the update and/or activation method of the plugin that could result in problems like this.
I'd recommend to manually update the plugin by downloading the newest release from CodeCanyon and reinstalling LayerSlider.
You will need to completely remove the bundled version first, as there cannot be two instances of the plugin present on your installation.
Please note that your sliders and settings are stored in the database so they won't be deleted in the process.
You can also find detailed installation instructions in the documentation, please refer to the following URL: https://support.kreaturamedia.com/docs/layersliderwp/documentation.html#plugin-setup
After reinstalling the plugin with our release, there should be no more 'non standard' error.