I already bought your layer sider ,the ID number is 1362246 Now I meet the problem, it can not be display well on mobil device See the attached file The problem is once we set icon position at preview on desk computer , after we open it by my mobil, the icon display not at the same height level How to solve them My website http://www.stalvs.com Just see the homepage the first layer slider Waiting for your reply. Best regard John my email: [email protected]
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
The slider itself is fullsized on your site, but there is no content to fill it completely. The layers are centered in an 'invisible container' in the fullsized layout, and this container is keeping its aspect ratio adjusting itself to the slider's canvas size. The slide background would fill the rest, but you did not set any, so the rest of the slider will remain empty in this case. The fullsized mode keeps the aspect ratio of its content and it will not break/change the canvas size either. Meanwhile, the normal responsive mode scales everything, even if it means changing the aspect ratio or increazing the canvas size in any direction. I'd recommend to use a normal responsive slider instead of fullsized, to achieve what you're looking for.
Also, as I can see you are using the Responsive Under option. I'd recommend to remove this value you have set for your slider. Since version 6 the plugin calculates this option by itself so you do not have to enter anything. The Responsive Under option is located in the Slider Settings -> Layout -> Fullwidth section. It is hidden by default so you have to enable the Show Advanced Settings button.
Hi Attia Thanks for your reply quickly The problem have been solved well after changed to normal responsive. Happy Christmas Day for you! Best regards John
Dear support team
I already bought your layer sider ,the ID number is 1362246
Now I meet the problem, it can not be display well on mobil device
See the attached file
The problem is once we set icon position at preview on desk computer , after we open it by my mobil, the icon display not at the same height level
How to solve them
My website http://www.stalvs.com
Just see the homepage the first layer slider
Waiting for your reply.
Best regard
John
my email: [email protected]
Hello John,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
The slider itself is fullsized on your site, but there is no content to fill it completely. The layers are centered in an 'invisible container' in the fullsized layout, and this container is keeping its aspect ratio adjusting itself to the slider's canvas size. The slide background would fill the rest, but you did not set any, so the rest of the slider will remain empty in this case. The fullsized mode keeps the aspect ratio of its content and it will not break/change the canvas size either. Meanwhile, the normal responsive mode scales everything, even if it means changing the aspect ratio or increazing the canvas size in any direction. I'd recommend to use a normal responsive slider instead of fullsized, to achieve what you're looking for.
Also, as I can see you are using the Responsive Under option. I'd recommend to remove this value you have set for your slider. Since version 6 the plugin calculates this option by itself so you do not have to enter anything. The Responsive Under option is located in the Slider Settings -> Layout -> Fullwidth section. It is hidden by default so you have to enable the Show Advanced Settings button.
Hi Attia
Thanks for your reply quickly
The problem have been solved well after changed to normal responsive.
Happy Christmas Day for you!
Best regards
John
Thank you for the feedback, glad you could solve the problem. If you need further assistance please let us know.
Happy Christmas for you too!