Public Ticket #1403586
we can`t activate Purchase Code


  • istrienreise started the conversation

    Hallo, versehentlich haben wir WordPress Link gefolgt und JQuerry gekauft, 


    WordPresss Plugin.  

    K├Ânnen wir Plugin umtauschen?

    "Your purchase code appears to be invalid. (jQuery, not WP Plugin) :-/

    Please take special care to enter it correctly without accidentally including spaces or other additional characters. Please note, you can't activate LayerSlider with your theme's purchase code. This also can be a temporary issue in our services. In that case please try it again in a few hours."

  • [deleted] replied

    Dear istrienreise,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    This is the jQuery version of LayerSlider. It's different from the WP version so that is why you cannot use its license to activate the WP release. You will need to enter a valid WP license for that.

    We cannot swap the two items, but we can refund you for the mistaken purchase. Please proceed with purchasing the correct WP version of LayerSlider, and then open a refund request for the jQeury version on Envato, so we can accept it.