Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
There is no issue like this present in the latest release of our plugin (6.6.5.). We couldn't reproduce this issue on our end, and no other user reported this either. So we believe that it is going to be a conflict problem on your installation.
To start troubleshooting please try to temporary disable other plugins and switch to a default theme to see if that solves the issue.
Thank you for the feedback. It seems like your theme is affecting and interfering with our plugin.
Unfortunately since the issue is not located on our end, we cannot solve this problem.
I'd recommend to contact your theme author with this case, as the issue is generated on their end. They should be able to provide you with additional details and hopefully a solution to this.
The color pickers are not working. When you click the color from the selector the color blocks the hex entry. As seen below.
So you cannot type a hex value in the box
Hello joco,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
There is no issue like this present in the latest release of our plugin (6.6.5.). We couldn't reproduce this issue on our end, and no other user reported this either. So we believe that it is going to be a conflict problem on your installation.
To start troubleshooting please try to temporary disable other plugins and switch to a default theme to see if that solves the issue.
Ok I disabled. my theme and that corrected the issue. So what do I do to fix this?
Thank you for the feedback. It seems like your theme is affecting and interfering with our plugin.
Unfortunately since the issue is not located on our end, we cannot solve this problem.
I'd recommend to contact your theme author with this case, as the issue is generated on their end. They should be able to provide you with additional details and hopefully a solution to this.