I am very new to both WP and Layerslider so I used a pre-existing template to form a slide as it was the easiest way.
I have gone into Links and Attributes to link the button to another page and when hovering over the the button on the slide the button does appear to be linked the correct place however upon clicking on the button nothing happens. Where am I going wrong please as I cannot figure this out?
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today.
I would like to confirm that we have received your message. Due to the nature of the issue you are experiencing, I will have to contact and consult with the development team, I will get back to you as soon as I can with the results.
We appreciate your patience while we're working towards your ticket.
It seems like there is a script on your site that is interfering and causing this issue. Please try to temporary disable other plugins and switch to a default WP theme to see if that helps and to locate the faulty item. Please let us know of the results.
I have done as instructed and one by one deactivated each plugin followed by testing the link. In addition to this I have swapped themes to the default WP themes.
Unfortunately none of this worked and the button still will not link to another page on the site. Do you have any other solutions or can you possibly take a look?
Thank you for the feedback. Please set up a temporary WP login for us, so we can look around in the back-end, to see if we can find anything else. Make sure to set the message to private so others cannot see it.
The problem was that the linking was set to scroll (scroll to element), so it tried to search for and scroll to the set element, but since it was an URL, it didn't find it on the page, so nothing happened.
I've set this option back to the default 'open on new page' value and it works properly. Please check if this was the required result.
Hi,
I am very new to both WP and Layerslider so I used a pre-existing template to form a slide as it was the easiest way.
I have gone into Links and Attributes to link the button to another page and when hovering over the the button on the slide the button does appear to be linked the correct place however upon clicking on the button nothing happens. Where am I going wrong please as I cannot figure this out?
Kind regards
Seth
Hello Seth,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today.
I would like to confirm that we have received your message. Due to the nature of the issue you are experiencing, I will have to contact and consult with the development team, I will get back to you as soon as I can with the results.
We appreciate your patience while we're working towards your ticket.
Hello again,
It seems like there is a script on your site that is interfering and causing this issue. Please try to temporary disable other plugins and switch to a default WP theme to see if that helps and to locate the faulty item. Please let us know of the results.
I have done as instructed and one by one deactivated each plugin followed by testing the link. In addition to this I have swapped themes to the default WP themes.
Unfortunately none of this worked and the button still will not link to another page on the site. Do you have any other solutions or can you possibly take a look?
Kind regards
Seth
Thank you for the feedback. Please set up a temporary WP login for us, so we can look around in the back-end, to see if we can find anything else. Make sure to set the message to private so others cannot see it.
Thank you. My colleagues and I will look into this to see what we can find, and get back to you shortly.
Hello,
The problem was that the linking was set to scroll (scroll to element), so it tried to search for and scroll to the set element, but since it was an URL, it didn't find it on the page, so nothing happened.
I've set this option back to the default 'open on new page' value and it works properly. Please check if this was the required result.
Hi Atilla,
Many thanks for your patience and assistance and thank you for sorting this issue for us.
Kind regards
Seth
Thank you for the feedback, glad we could be of help. If you need further assistance please let us know.