Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
Problems with the importing method such as this, are usually related to server configuration issues unfortunately.
Please check the LayerSlider System Status, located on the WordPress sidebar, for any error messages or notifications that could provide additional information on this case.
Are there no errors or notifications in the LayerSlider System Status ? Not even in the server settings section ?
In case not, please try to look for any incompatibility problem by temporary disabling other plugins and switching to a default WP theme to see if that solves the issue.
That is the problem then. The PHP ZipArchive extension is needed to use the Template Store. As this is a server related setting, your hosting provider can install it for you. Please contact with your hosting and ask them to isntall this extension. This will solve the problem.
I'm tryng to download tempates from http://www.sabrinanapoleone.it/music/wp-admin/admin.php?page=layerslider
but it doesn't work. It says "Importing please wait" for hours.
Dear breviter,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
Problems with the importing method such as this, are usually related to server configuration issues unfortunately.
Please check the LayerSlider System Status, located on the WordPress sidebar, for any error messages or notifications that could provide additional information on this case.
Hello! It seems thera are no problems with the plugin installed in my word press
Are there no errors or notifications in the LayerSlider System Status ? Not even in the server settings section ?
In case not, please try to look for any incompatibility problem by temporary disabling other plugins and switching to a default WP theme to see if that solves the issue.
Yes it displays this error :
That is the problem then. The PHP ZipArchive extension is needed to use the Template Store. As this is a server related setting, your hosting provider can install it for you. Please contact with your hosting and ask them to isntall this extension. This will solve the problem.