I'm not exactly sure what the issue is. Could you please describe what you experience in more detail? If you could, please also provide a screenshot.
Please also check the LayerSlider System Status, located on the WordPress sidebar, for any error messages or notifications that could provide additional information on this case.
Interfering 3rd party items can also cause issues like this. Please try temporarily disabling all other plugins and switching to the default WP theme to see if it helps.
If you would like us to look into this issue personally, please create us a WP admin account, so we can log into your site and investigate what the issue could be.
Thank you very much for your quick turnaround.Basically system status say all ok and all green.LayerSlider can be opened and i can add a new slider but i cannot add an images and layers to it. If I click any of them nothing happen or open. I am replying on my mobile and I can send screen prints soon when I get back home.If you are not able to identify what the issue is with this information I am happy to create an admin login for you and let you login.I need to know what time you can login then.Please let me know.
Based on your description, I suspect there are JavaScript errors causing this issue. Please open your browser's JavaScript console or Developer Tools to see if there are any messages. In Chrome, you can access this by selecting the More Tools -> Developer Tools option from the Chrome menu.
Also, this is a common symptom if there is an interfering 3rd party plugin/theme on your site, so temporarily disabling them and switching to a default WP theme can verify this if the issue goes away.
As thou explained I checked JavaScript errors but couldn' t find any .Then I downgraded the version of Layerslider from 6.6.5 to 6.0.5 and then it started working.
For now outs ok but in future of I have any issues your help would be much appreciated.
I'm not sure why or how the older version help. We aren't aware of an issue like this in the latest release, couldn't reproduce it on our development server, and nobody reported anything similar so far. I believe there is an external factor causing this, but I cannot say anything conclusive without investigating further. Please let us know if you need our help in order to tackle the problem.
Hi
I purchased LayerSlider WP yesterday and I still cannot add a new slider. All options are disabled.
I am stuck here desperately and please help on this to sort out
Dear Nalinabey,
Thank you for contacting us!
I'm not exactly sure what the issue is. Could you please describe what you experience in more detail? If you could, please also provide a screenshot.
Please also check the LayerSlider System Status, located on the WordPress sidebar, for any error messages or notifications that could provide additional information on this case.
Interfering 3rd party items can also cause issues like this. Please try temporarily disabling all other plugins and switching to the default WP theme to see if it helps.
If you would like us to look into this issue personally, please create us a WP admin account, so we can log into your site and investigate what the issue could be.
Best Regards,
John | Kreatura Dev Team
Hi John
Thank you very much for your quick turnaround.Basically system status say all ok and all green.LayerSlider can be opened and i can add a new slider but i cannot add an images and layers to it. If I click any of them nothing happen or open. I am replying on my mobile and I can send screen prints soon when I get back home.If you are not able to identify what the issue is with this information I am happy to create an admin login for you and let you login.I need to know what time you can login then.Please let me know.
Thank you very much for your help.
Nalin
Based on your description, I suspect there are JavaScript errors causing this issue. Please open your browser's JavaScript console or Developer Tools to see if there are any messages. In Chrome, you can access this by selecting the More Tools -> Developer Tools option from the Chrome menu.
Also, this is a common symptom if there is an interfering 3rd party plugin/theme on your site, so temporarily disabling them and switching to a default WP theme can verify this if the issue goes away.
Best Regards,
John | Kreatura Dev Team
Hi Jon
As thou explained I checked JavaScript errors but couldn' t find any .Then I downgraded the version of Layerslider from 6.6.5 to 6.0.5 and then it started working.
For now outs ok but in future of I have any issues your help would be much appreciated.
Many thanks
Nalin
Dear Nalin,
I'm not sure why or how the older version help. We aren't aware of an issue like this in the latest release, couldn't reproduce it on our development server, and nobody reported anything similar so far. I believe there is an external factor causing this, but I cannot say anything conclusive without investigating further. Please let us know if you need our help in order to tackle the problem.
Best Regards,
John | Kreatura Dev Team