i bought Enfold theme including LayerSlider and before i started i also bought LS (MSG 1 attachment). I started to make som slides and it was ok and regardles that i got a msg (MSG 2) on saving it was still working. A new version was ready but i could not get on system status i could red whats in MAS 3. Now i try a new installation after i deactivate the version i have and the installation was now in the plugins. I activat it and took an update now i have the latest version and no issues in the system status. But when i will Work in with i cant make new layers and all the buttons is locked so LS don Work and when i open a slide i cant se the pistures. When i deacivate the LS i plugins and open LS Again i can see and Work with the slides Again. I am not so fare bulding my web and i am not in a hurry because i already have a site aviation.dk
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
There is no issue like this present in the latest release of our plugin (6.6.4.), so unfortunately it is most likely a conflict problem on your installation.
To start troubleshooting please try to temporary disable other plugins and switch to a default theme to see if that solves the issue.
Yes i think there is a conflict, I have tried to disable all plugins but still the samme result. I am not so fare in my construktion so i could remove the LS and then install it Again. When i delite the LS plugin in the plugin list i disappear also in the menu but when i select something else in the menu it come back Again in the menu and now its not in the plugins.
I believe that the theme bundled version is showing then. Please try to disable (or delete) the theme version of LayerSlider. And reinstall the plugin completely with our release from CodeCanyon.
You can find detailed installation instructions in the documentation that will guide you through the process, please refer to the following URL: https://support.kreaturamedia.com/docs/layersliderwp/documentation.html#plugin-setup
Once you've set it back, please create a temporary WP login for us, so we can look at the saving problem from the admin to see what might be wrong.
Normally it should show up in the Plugins WP menu. So you can disable and then remove it there.
If the bundled version does not appear there, that means your theme is integrating it differently. In this case your theme author should be able to provide you with further instructions on how to remove the bundled release from the theme.
i bought Enfold theme including LayerSlider and before i started i also bought LS (MSG 1 attachment). I started to make som slides and it was ok and regardles that i got a msg (MSG 2) on saving it was still working. A new version was ready but i could not get on system status i could red whats in MAS 3. Now i try a new installation after i deactivate the version i have and the installation was now in the plugins. I activat it and took an update now i have the latest version and no issues in the system status. But when i will Work in with i cant make new layers and all the buttons is locked so LS don Work and when i open a slide i cant se the pistures. When i deacivate the LS i plugins and open LS Again i can see and Work with the slides Again. I am not so fare bulding my web and i am not in a hurry because i already have a site aviation.dk
best regards
Hans J Christensen
Hello Hans J Christensen,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
There is no issue like this present in the latest release of our plugin (6.6.4.), so unfortunately it is most likely a conflict problem on your installation.
To start troubleshooting please try to temporary disable other plugins and switch to a default theme to see if that solves the issue.
Hi Attila
Yes i think there is a conflict, I have tried to disable all plugins but still the samme result. I am not so fare in my construktion so i could remove the LS and then install it Again. When i delite the LS plugin in the plugin list i disappear also in the menu but when i select something else in the menu it come back Again in the menu and now its not in the plugins.
Best
Hans
I believe that the theme bundled version is showing then. Please try to disable (or delete) the theme version of LayerSlider. And reinstall the plugin completely with our release from CodeCanyon.
You can find detailed installation instructions in the documentation that will guide you through the process, please refer to the following URL: https://support.kreaturamedia.com/docs/layersliderwp/documentation.html#plugin-setup
Once you've set it back, please create a temporary WP login for us, so we can look at the saving problem from the admin to see what might be wrong.
Hi
its no problem to disable but it would not fix the problem, how can i delete the version so i can start with install the license version
Best regards
Hans
Normally it should show up in the Plugins WP menu. So you can disable and then remove it there.
If the bundled version does not appear there, that means your theme is integrating it differently. In this case your theme author should be able to provide you with further instructions on how to remove the bundled release from the theme.