Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2025, to January 4th, 2026, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

Okay
  Public Ticket #1386748
Demo Download
Closed

Comments

  • Dave started the conversation
    November 30, 2017 at 1:34am

    Hi  I can't download any of your slider templates, I just se the LayerSlider icon spinning away for the last hour. Any ideas as to why? 

    I can upload to the site without issues.

    I'm using Wordpress 4.9.1 and Theme - Enfold 4.2

    All plugin's have been turned off without any luck.

    Thanks

  • [deleted] replied
    November 30, 2017 at 10:07am

    Hello Dave,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    Problems with the importing method such as this, are usually related to server configuration issues unfortunately.

    Please check the LayerSlider System Status, located on the WordPress sidebar, for any error messages or notifications that could provide additional information on this case.

  • Dave replied
    November 30, 2017 at 7:20pm

    Hi Attila,


    ok I noticed the issue with bundled versions of the Layerslider, so I disabled the bundled version and now all is working as expected.

  • [deleted] replied
    December 1, 2017 at 1:48pm

    Thank you for the feedback, glad you could solve the problem. If you need further assistance please let us know.