Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
Problems with the importing method such as this, are usually related to server configuration issues unfortunately.
Please check the LayerSlider System Status, located on the WordPress sidebar, for any error messages or notifications that could provide additional information on this case.
Hi I can't download any of your slider templates, I just se the LayerSlider icon spinning away for the last hour. Any ideas as to why?
I can upload to the site without issues.
I'm using Wordpress 4.9.1 and Theme - Enfold 4.2
All plugin's have been turned off without any luck.
Thanks
Hello Dave,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
Problems with the importing method such as this, are usually related to server configuration issues unfortunately.
Please check the LayerSlider System Status, located on the WordPress sidebar, for any error messages or notifications that could provide additional information on this case.
Hi Attila,
ok I noticed the issue with bundled versions of the Layerslider, so I disabled the bundled version and now all is working as expected.
Thank you for the feedback, glad you could solve the problem. If you need further assistance please let us know.