Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
Unfortunately some themes are restricting the update and/or activation method of the plugin that could result in problems like this.
I'd recommend to manually update the plugin by downloading the newest release from CodeCanyon and reinstalling LayerSlider.
You will need to completely remove the bundled version first, as there cannot be two instances of the plugin present on your installation.
Please note that your sliders and settings are stored in the database so they won't be deleted in the process.
You can also find detailed installation instructions in the documentation, please refer to the following URL: https://support.kreaturamedia.com/docs/layersliderwp/documentation.html#plugin-setup
I have bought layer slider, I currently have ver. 6.6.2.
Wordpress 4.9 tells me that I need to upgrade to ver 6.6.4. but when I try to upgrade I get a error message no update archive found !?
At first, Layerslider came free with blaszok template, I bought the licence to be able to have auto updates and now they don't work ?ΒΈ
Is there something I done wrong ? The licence has been successfully activated ?
is there a way to mannually update ?
thanks
Hello capricornesenc,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
Unfortunately some themes are restricting the update and/or activation method of the plugin that could result in problems like this.
I'd recommend to manually update the plugin by downloading the newest release from CodeCanyon and reinstalling LayerSlider.
You will need to completely remove the bundled version first, as there cannot be two instances of the plugin present on your installation.
Please note that your sliders and settings are stored in the database so they won't be deleted in the process.
You can also find detailed installation instructions in the documentation, please refer to the following URL: https://support.kreaturamedia.com/docs/layersliderwp/documentation.html#plugin-setup
Thank-you for your response, it works now.
I just wished I get notified by email when you respond to a ticket, I was waiting for this for a while !
Hello capricornesenc,
Ticksy should send email notifications by default.
Please check your profile settings.
Best Regards,
George | Kreatura Dev Team