Al realizar cambios en los slides, agregar textos, darles estilo, animarlos, agregar imágenes, duplicar o importar slides, etc. hago click en "save changes" pero al actualizar la pagina los cambios desaparecen. Como puedo resolverlo?
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
We're sorry, but we can only provide support in English.
There is no issue like this present in the latest release of our plugin (6.6.4.), so unfortunately it is most likely a conflict problem on your installation or a server configuration issue. To start troubleshooting please try to temporary disable other plugins and switch to a default theme to see if that solves the issue. Please also check the LayerSlider System Status, located on the WP sidebar for any related error messages that could provide more information.
if I duplicate the sliders it allows me to make some changes again but then the same problem happens and it does not let me change anything, I think it does not have to do with the permissions of my server because it already modifies everything and it is not fixed, it can be a bug of the plugin?
Your site seems to be very slow. It's possible that the saving error is caused by a timeout error on your site, as it responds too slow.
When the save fails on a certain slider, are you unable to edit it after that at all ? In case yes, could you please provide us with such slider where this issue occurs so we can investigate it ?
ok I'll see if I can solve the speed, the sliders that are called "solo salas, solo salas copy & solo salas copy copy" are the ones that do not allow me to modify, I want to import the one called "error page" and it does not let me, but in every sliders i haad the same problem
We've tried to test it further, but unfortunately your site is very slow. It loads the slider that needs to be edited for more than 3 minutes. Unfortunately your server/site is clearly performing very poorly, with these very slow load times, so the plugin's admin interface will likely not work properly either.
Please try to solve the slow server or weak connection problem. That should fix any other issue as well.
Al realizar cambios en los slides, agregar textos, darles estilo, animarlos, agregar imágenes, duplicar o importar slides, etc. hago click en "save changes" pero al actualizar la pagina los cambios desaparecen. Como puedo resolverlo?
Hello leandrosturla,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
We're sorry, but we can only provide support in English.
There is no issue like this present in the latest release of our plugin (6.6.4.), so unfortunately it is most likely a conflict problem on your installation or a server configuration issue.
To start troubleshooting please try to temporary disable other plugins and switch to a default theme to see if that solves the issue.
Please also check the LayerSlider System Status, located on the WP sidebar for any related error messages that could provide more information.
if I duplicate the sliders it allows me to make some changes again but then the same problem happens and it does not let me change anything, I think it does not have to do with the permissions of my server because it already modifies everything and it is not fixed, it can be a bug of the plugin?
As I've mentioned, there is no known issue or bug such as this in the latest release of LayerSlider (6.6.4.).
Have you tried the trial and error method I've suggested ? Also, have you checked the LayerSlider System Status ?
yes i tried it and i check the System Status and it's ok
Please set up a temporary WP login for us, so we can check on your admin to see if we can find anything.
Thank you. My colleagues and I will look into this to see if we can find anything, and get back to you shortly.
Hello again,
Your site seems to be very slow. It's possible that the saving error is caused by a timeout error on your site, as it responds too slow.
When the save fails on a certain slider, are you unable to edit it after that at all ? In case yes, could you please provide us with such slider where this issue occurs so we can investigate it ?
ok I'll see if I can solve the speed, the sliders that are called "solo salas, solo salas copy & solo salas copy copy" are the ones that do not allow me to modify, I want to import the one called "error page" and it does not let me, but in every sliders i haad the same problem
Thank you. We will look into this further to see what we can find, and let you know of the results.
We've tried to test it further, but unfortunately your site is very slow. It loads the slider that needs to be edited for more than 3 minutes. Unfortunately your server/site is clearly performing very poorly, with these very slow load times, so the plugin's admin interface will likely not work properly either.
Please try to solve the slow server or weak connection problem. That should fix any other issue as well.