Layerslider issue - I was on version 6.0.6 and having problems with Internet explorer behaving differently than other browsers with my slider images. It was working fine on safari, chrome and firefox. I was able to get it all configured and operating as I liked it.
Because of the issue with IE, I upgraded Layerslider to 6.6.4 and but now within the Layerslider plugin, when I select my existing slider to edit it, which still functions just as it did before, Layerslider now does not respond to any "clicks" on any of the options in the "Editing Slider" page. I cannot change slides, I cannot change options. Everything under the "Editing Slider" page is "frozen" or dead.
I'm hoping this is a known issue, but if not, I'd appreciate suggestions on what to try, including instructions on how to roll back. Thank you
I've attached a picture of my dead "Editing Slider" screen.
Oh yea, I did clear my Varnish HTTP cache, but it did not help
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
There is no issue like this present in the latest release of our plugin (6.6.4.), so unfortunately it is most likely a conflict problem on your installation or a server configuration issue. To start troubleshooting please try to temporary disable other plugins and switch to a default theme to see if that solves the issue. Please also check the LayerSlider System Status, located on the WP sidebar for any related error messages that could provide more information.
Have you also tried changing to a default WordPress theme ? We had several issues with the Bridge theme in the past, so it's likely that your theme is generating the error.
I've attached v6.0.6 so you can use it in the meantime.
I'm on WP 4.9 using Bridge Theme
Layerslider issue - I was on version 6.0.6 and having problems with Internet explorer behaving differently than other browsers with my slider images. It was working fine on safari, chrome and firefox. I was able to get it all configured and operating as I liked it.
Because of the issue with IE, I upgraded Layerslider to 6.6.4 and but now within the Layerslider plugin, when I select my existing slider to edit it, which still functions just as it did before, Layerslider now does not respond to any "clicks" on any of the options in the "Editing Slider" page. I cannot change slides, I cannot change options. Everything under the "Editing Slider" page is "frozen" or dead.
I'm hoping this is a known issue, but if not, I'd appreciate suggestions on what to try, including instructions on how to roll back. Thank you
I've attached a picture of my dead "Editing Slider" screen.
Oh yea, I did clear my Varnish HTTP cache, but it did not help
Hello ranboy99,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
There is no issue like this present in the latest release of our plugin (6.6.4.), so unfortunately it is most likely a conflict problem on your installation or a server configuration issue.
To start troubleshooting please try to temporary disable other plugins and switch to a default theme to see if that solves the issue.
Please also check the LayerSlider System Status, located on the WP sidebar for any related error messages that could provide more information.
thank you for the quick response.
I've tried disabling all the plugins, deleting and reinstalling the layerslider, and it still does not work.
where can I get the version 6.0.6 that I was using previously? I'd like to delete 6.6.4 and reinstall 6.0.6
Is that the right way to roll back?
Thanks.
Have you also tried changing to a default WordPress theme ? We had several issues with the Bridge theme in the past, so it's likely that your theme is generating the error.
I've attached v6.0.6 so you can use it in the meantime.