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  Public Ticket #1381931
There is no editor in jQuery plugin
Closed

Comments

  • bhissink started the conversation
    November 26, 2017 at 8:17pm

    Hi kreatura,

    I have buy your "LayerSlider Responsive jQuery Slider Plugin" and downloaded it.

    When i extract the files i was expecting some kind of editor where i can upload files like te WP version.

    But there is no editor in this jQuery version. 

    Its maybe beter to update the description of the page with there is no editor in this plugin.

    Is it posible to get my money back to my paypal account because i cant use it like an edtior?

    Thanks in advance.


    Greatings,

    Bas Hissink

  • [deleted] replied
    November 26, 2017 at 10:11pm

    Hello bhissink,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    Please note that it is clearly communicated on the item's page, that it does not have an admin interface like the WordPress version.

    I will contact the author team regarding your refund request and get back to you.

  • [deleted] replied
    November 27, 2017 at 2:33pm

    Hello again,

    We've discussed it and we can offer you a refund in this case. Please open the refund request on Envato for this purchase so we can accept it.

  • bhissink replied
    December 10, 2017 at 1:58pm

    Hi Attila,

    I try to find the refunding button on the site but cant find it.

    Can you tell me where i can find this refunding option?

    There is no button in my account of you profile page "https://codecanyon.net/user/kreatura"

    Greatings,

    Bas

  •  69
    John replied
    December 10, 2017 at 3:39pm

    Dear Bas,

    As I can see, you've managed to find the refund option. We've already approved it and Envato will process the request shortly. Please note, it usually takes 3-5 business days for the transition to complete.

    Best Regards,
    John | Kreatura Dev Team