Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
Unfortunately the video displays are quite limited on mobile browsers. Due to certain mobile browser restrictions, the autoplay will not work so your videos won't start automatically. Even if you start the video manually by clicking it, it will be opened in a popup iframe window so it will not provide the same effect as it does on desktop.
There are devices where it works and there are devices where it doesn't, due to the same browser/device restrictions. Unfortuantely this field is still very mixed.
Regarding starting your video, it does not start, because it's set as slide background. The slide background videos cannot be clicked, so they cannot be started manually and they won't start automatically either due to the mentioned restrictions.
The solution is to remove it as a background and add it as a normal video layer. Additionally, set left: 0, right: 0, width: 100%, height: 100% values for it in the Styles tab. This will result in the same look as if it was a background.
Hi,
two issues:
1/ my videos are not working on mobile phone.
2/ autoplay doesn't work
Can you help ?
Hello jbdevay,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
Unfortunately the video displays are quite limited on mobile browsers. Due to certain mobile browser restrictions, the autoplay will not work so your videos won't start automatically. Even if you start the video manually by clicking it, it will be opened in a popup iframe window so it will not provide the same effect as it does on desktop.
Hi Attila,
Thx for your answer.
Got you on my question N°2 but the N°1 is still pending.
I can even click on videos on mobile or tablets... I see youtube logo but nothing happens when I click on it
http://www.sophie-kao.com
Can you help ?
There are devices where it works and there are devices where it doesn't, due to the same browser/device restrictions. Unfortuantely this field is still very mixed.
Regarding starting your video, it does not start, because it's set as slide background. The slide background videos cannot be clicked, so they cannot be started manually and they won't start automatically either due to the mentioned restrictions.
The solution is to remove it as a background and add it as a normal video layer. Additionally, set left: 0, right: 0, width: 100%, height: 100% values for it in the Styles tab. This will result in the same look as if it was a background.