We have set a popup, with a Contact Form 7 content (HTML shortcode pasted).
Everything looks fine on larger screen, but on Ipad or smartphone, the PopUp cannot be scrolled down.
It is limited to the screen size, while the content (from Contact Form 7) exceed the height of screen, so impossible to scroll down inside the popUp on smaller screens.
Can you help in order to add scrolling inside the popUp for contents exceeding screen height?
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
The problem is likely going to be related to the external content you've added to the popup. Please show us your site or a test page where we can see this error live to investigate it.
In fact, the pop up opens full height on a computer screen, no issue as the content (Contact Form 7 shortcode) works within the space. But when we open this same page on a Ipad, the bottom of the Pop Up get cut, so we cannot see the "SEND" button part of the Contact From.
There should be a way to scroll the Pop Up down, or a sidebar to move up and down, but there is no. When we scroll, its the page (behind) that get scrolled, but not the content of the Pop Up.
At the moment the popup window cannot be scrolled. We are planning to add this option to the popup feature in the upcoming releases, but it's not available yet. In the meantime you could set smaller size for it, so the content will also be scaled down and it would fit better.
Good day,
We have set a popup, with a Contact Form 7 content (HTML shortcode pasted).
Everything looks fine on larger screen, but on Ipad or smartphone, the PopUp cannot be scrolled down.
It is limited to the screen size, while the content (from Contact Form 7) exceed the height of screen, so impossible to scroll down inside the popUp on smaller screens.
Can you help in order to add scrolling inside the popUp for contents exceeding screen height?
Many thanks
Hello lvuillaume,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
The problem is likely going to be related to the external content you've added to the popup. Please show us your site or a test page where we can see this error live to investigate it.
Dear Attila,
Thank you for your response. We have added the Slider onto a test page, you can verify the pop up issue:
http://itpm.wowdevelopments.com/testing/
In fact, the pop up opens full height on a computer screen, no issue as the content (Contact Form 7 shortcode) works within the space. But when we open this same page on a Ipad, the bottom of the Pop Up get cut, so we cannot see the "SEND" button part of the Contact From.
There should be a way to scroll the Pop Up down, or a sidebar to move up and down, but there is no. When we scroll, its the page (behind) that get scrolled, but not the content of the Pop Up.
Thank you to let us know how we can fix this.
Many thanks,
Thank you. My colleagues and I will look into this, and get back to you shortly.
Hello,
At the moment the popup window cannot be scrolled. We are planning to add this option to the popup feature in the upcoming releases, but it's not available yet. In the meantime you could set smaller size for it, so the content will also be scaled down and it would fit better.
Dear Attila,
Thank you for the info. We will then await future release.
Appreciate your support.
Best,