Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2025, to January 4th, 2026, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

Okay
  Public Ticket #1378598
Can Not Import Templates
Closed

Comments

  • mvkapar started the conversation
    November 23, 2017 at 7:13am

    I have purchased LayerSlider WP but can not import any template.

    Only : " Importing, please wait" it takes too long time maybe 1 hour.

    How can fix it ?

  • [deleted] replied
    November 23, 2017 at 5:20pm

    Hello mvkapar,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    Problems with the importing method such as this, are usually related to server configuration issues unfortunately.

    Please check the LayerSlider System Status, located on the WordPress sidebar, for any error messages or notifications that could provide additional information on this case.