I established a test slider to understand how it works. To begin I simply had a 3 slide version with only a background slide. All worked perfectly. I then added a video layer to one of the sliders. This is when the problems began. This option seems to be full of bugs . . .
Version 6.6.4 on Wordpress
The autoplay function is not working. Even when DESECLECTED the video still plays automatically.
The resolution when published doesn't seem to match the embed code. The published version seems considerably lower.
The poster as display on the edit screen does not display in the published version despite the otion being selected.
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
Please show us your site or a test page where we can check on this error.
Thank you for your patiance. We have managed to locate the problem. There is an error in Vimeo's service and the Vimeo API is not working correctly at the moment.
Even though they stated that they found the problem, it is not fixed yet. We've done that recommended migrating method, but the issue remained with the new Player.js library as well.
We will monitor the news on this Vimeo problem, and release an update once they provide a solution.
We're sorry about the inconvenience, but since this error is located in Vimeo's service, and has no relation to our item, we cannot provide you with a refund unfortunately.
LayerSlider handled Vimeo videos without any problem. This Vimeo error suddenly came from nowhere, and it also affects other products.
We are doing everything to correct this, but until Vimeo fixes it on their end or provides an alternate solution, we cannot move forward either.
In the meantime you can use HTML5 self hosted or YouTube videos.
Hi
I established a test slider to understand how it works. To begin I simply had a 3 slide version with only a background slide. All worked perfectly. I then added a video layer to one of the sliders. This is when the problems began. This option seems to be full of bugs . . .
Version 6.6.4 on Wordpress
The autoplay function is not working. Even when DESECLECTED the video still plays automatically.
The resolution when published doesn't seem to match the embed code. The published version seems considerably lower.
The poster as display on the edit screen does not display in the published version despite the otion being selected.
Can you please advise.
Thanks so much
Craig
Dear Craig,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
Please show us your site or a test page where we can check on this error.
Thank you. My colleagues and I will look into this to see what we can find, and get back to you shortly.
Thank you for your patiance. We have managed to locate the problem. There is an error in Vimeo's service and the Vimeo API is not working correctly at the moment.
The Vimeo staff confirms and explains this in this topic: https://vimeo.com/forums/help/topic:290974
Even though they stated that they found the problem, it is not fixed yet. We've done that recommended migrating method, but the issue remained with the new Player.js library as well.
We will monitor the news on this Vimeo problem, and release an update once they provide a solution.
We're sorry about the inconvenience, but since this error is located in Vimeo's service, and has no relation to our item, we cannot provide you with a refund unfortunately.
LayerSlider handled Vimeo videos without any problem. This Vimeo error suddenly came from nowhere, and it also affects other products.
We are doing everything to correct this, but until Vimeo fixes it on their end or provides an alternate solution, we cannot move forward either.
In the meantime you can use HTML5 self hosted or YouTube videos.
Hi, I´m experiencing the same issue. There is already something I can do to fix the problem with Vimeo private videos? Thanks!