HELP! I purchased the wrong version. I need the JQuery version not the WPplugin. I already own the WPplugin. Can I get a refund for the difference or for full price for the second one and purchase the stand alone one?
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
Sure thing, please proceed with purchasing the correct version, and then opening a refund for the wrong one. We will accept your request.
HELP! I purchased the wrong version. I need the JQuery version not the WPplugin. I already own the WPplugin. Can I get a refund for the difference or for full price for the second one and purchase the stand alone one?
Hello HalRau,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
Sure thing, please proceed with purchasing the correct version, and then opening a refund for the wrong one. We will accept your request.
I have purchased the correct version. How do open a refund for the wrong one?
On Envato, from your profile.
Sorry, I don't see a way from my Envato profile to request a refund for the second license in my profile.
Please follow this Envato article: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-
Thanks, I sent a request via the link you sent me.
We've approved your refund request and it will be processed shortly. Please note, it usually takes 3-5 business days for the transition to complete.
Thank you Attila