Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
Yes, the video displays are quite limited on mobile (and some tablet) browsers unfortunately. Due to these browser restrictions, the autoplay will not work so your videos won't start automatically. Even if you start the video manually by clicking it, it will be opened in a popup iframe window so it will not provide the same effect as it does on desktop.
But if you will be able to show us your site or a test page, we can take another look.
Hi
I don't have an example because it doesn't work so there's no http.
this is a frequent query on codecanyon ... your replies say to raise a ticket.
I created a simple slide with just one short vimeo video and some text.
The video shows up as a 'blank area' (white) on the ipad. The same layslider WP (with video) DOES show on chrome and safari.
I realise there are issues with autoplay on IOS ... though I think there might possibly be a workaround?
Anyhow, at the moment there's 'nothing' just a white screen.
Your help is appreciated.
Thanks
Richard
Hello Richard,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
Yes, the video displays are quite limited on mobile (and some tablet) browsers unfortunately. Due to these browser restrictions, the autoplay will not work so your videos won't start automatically. Even if you start the video manually by clicking it, it will be opened in a popup iframe window so it will not provide the same effect as it does on desktop.
But if you will be able to show us your site or a test page, we can take another look.